The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America... (Paperback)

~ (Author)

Editorial Reviews

From Library Journal

Journalist Gabor tells the story of Deming, an American statistician and quality control expert who was invited by the Japanese to help them develop industry in the 1950s. Since then, Deming's principles--many the elements of the much-touted "Japanese management style"--have belatedly influenced American companies such as Ford, General Motors, and Xerox. Deming's view of quality is significantly different from that of Philip Crosby ( Let's Talk Quality , LJ 4/1/89 and Quality Without Tears , LJ 4/1/84), who stresses hard work and allowing zero defects, and Russell Wright ( A Little Bit at a Time , LJ 8/90), who looks to individuals to improve quality. Deming believes only by understanding and eliminating variation from work processes will managers have the knowledge they need to eliminate deep-rooted systemic problems. Given Deming's influence and reputation, this is a must for all business collections. A review of Rafael Aguayo's Dr. Deming: The American Who Taught the Japanese About Quality (Lyle Stuart, Oct. 1990) will appear in an upcoming issue.--Ed.
-Michael D. Kathman, St. John's Univ., Collegeville, Minn .
Copyright 1990 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Product Description

An authoritative account of the man whose revolutionary methods made quality the goal of corporate America discusses Deming's work with the Japanese, his Fourteen Point philosophy for managing quality, and more. Reprint. NYT.

Product Details

• Paperback: 336 pages
• Publisher: Penguin (Non-Classics) (February 1, 1992)
• Language: English
• ISBN-10: 0140165282
• ISBN-13: 978-0140165289
• Product Dimensions: 8.4 x 5.4 x 0.7 inches
• Shipping Weight: 12 ounces
• Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #844,591 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

6 of 7 people found the following review helpful:

5.0 out of 5 stars Changing Mindset, December 13, 2000

By	Rob Henderson (Brisbane, Australia) - See all my reviews

I read the local library's copy and its so good I am going to buy one for myself.

Why? Because Andrea Gabor has researched the topic of Quality well. More to the point, Andrea has given insight to the men who showed how to achieve continual improvement (Quality).

Its more than a good read, there are valuable lessons to be learnt from reading case histories mentioned. Note how successful companies can become!

Reading "The Man Who Discovered Quality" will encourage you to change your attitude towards work. Directors and managers should especially read this insightful reseach, because its within your hands to change business mindset.

You may even want to extend the attitude of Quality into your personal life.

Read it and make up your own mind.

3 of 3 people found the following review helpful:

5.0 out of 5 stars It will make you think., January 6, 2006

By	Philip J. Bohlken (Caldwell, Idaho) - See all my reviews (REAL NAME)

There are a number of books on Edward Deming and the quest for quality. I am familiar with this one only, but I found it a very good introduction to quality control. The author shows how a quest for quality can be applied to almost any field of endeavor. With an effort to improve quality Florida Light & Power was able to reduce greatly the number of power outages on its lines. You will find yourself looking at what you do and asking how you can improve. You will also find yourself taking notice of businesses that have a long way to go in achieving quality.

0 of 11 people found the following review helpful:

5.0 out of 5 stars Great seller, February 26, 2005

By	Puella Ella - See all my reviews

I am happy because I recieved my order earlier than expected. I recommend anyone to buy from this seller!