How to Manage Problem Employees and over one million other books are available for Amazon Kindle. Learn more
Qty:1
  • List Price: $24.00
  • Save: $5.56 (23%)
FREE Shipping on orders over $35.
In Stock.
Ships from and sold by Amazon.com.
Gift-wrap available.
FREE Shipping on orders over $35.
Used: Good | Details
Sold by TrnThePage
Condition: Used: Good
Comment: Clean. Great Binding.
Access codes and supplements are not guaranteed with used items.
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers Paperback – July 15, 2005

ISBN-13: 072-3812766055 ISBN-10: 0471730432 Edition: 1st

Buy New
Price: $18.44
31 New from $8.62 23 Used from $0.24 1 Collectible from $17.95
Amazon Price New from Used from
Kindle
"Please retry"
Paperback
"Please retry"
$18.44
$8.62 $0.24
Free Two-Day Shipping for College Students with Amazon Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student


Frequently Bought Together

How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers + Managing Difficult People: A Survival Guide For Handling Any Employee + 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
Price for all three: $40.28

Buy the selected items together
If you buy a new print edition of this book (or purchased one in the past), you can buy the Kindle edition for only $2.99 (Save 78%). Print edition purchase must be sold by Amazon. Learn more.


Hero Quick Promo
Year-End Kindle Daily Deals
Load your library with great books for $2.99 or less each, today only. Learn more

Product Details

  • Paperback: 198 pages
  • Publisher: Wiley; 1 edition (July 15, 2005)
  • Language: English
  • ISBN-10: 0471730432
  • ISBN-13: 978-0471730439
  • Product Dimensions: 5.5 x 0.6 x 8.6 inches
  • Shipping Weight: 10.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #603,648 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

A manager's guide to hiring, firing, and motivating employees

A comprehensive how-to for employers, How to Manage Problem Employees covers all the people-management skills managers need—from how to set new hires up for success, to properly structuring compensation packages that maximize employee work ethic, to dealing with employee problems before they take a toll on your business.

Author Glenn Shepard doesn't bother with political correctness and he doesn't pull any punches when it comes to employees. He has no patience for negative behavior—and neither should you. He'll show you how to handle every kind of problem employee—gossips, backstabbers, hypochondriacs, emotional basket cases, rebels with authority problems, and everyone else. And when you have to, Shepard shows you how to fire employees fairly and legally. Plus, there's more:

  • Fostering a good work ethic
  • Avoiding problem hires
  • Motivating slow or lazy employees
  • Avoiding legal pitfalls
  • Being the best manager you can be
  • Using discipline in the workplace
  • Creating a healthy work environment
  • Rewarding good employees

How to Manage Problem Employees helps managers run a productive department that people will want to be a part of, while building a business culture that encourages success. It empowers managers to be tougher, fairer, and better—but also shows them how to encourage the same qualities in their employees. If it's time for you to get tough with problem employees and take your business back, this book is the answer.

About the Author

GLENN SHEPARD is the owner and founder of Glenn Shepard Seminars in Nashville, Tennessee. Nearly 100,000 managers, from Fortune 500 companies and small businesses alike, have attended his seminars. He is also the author of How to Make Performance Evaluations Really Work, from Wiley.

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

What an easy read.
Kent Hutchison
I found it helpful that the book gives prescriptive advice on the kind of manager one ought to be.
RedlumF
This book is a must-read for all new and veteran managers!
Donna Austin

Most Helpful Customer Reviews

11 of 12 people found the following review helpful By Donna Austin on July 26, 2005
Format: Paperback
This book is a must-read for all new and veteran managers! It gives you so much practical advice and hits the nail on the head when it comes to providing just the right words to say to a problem employee. But beyond that, his advice actually works! It's one thing to hear a tip or technique, but when you are then motivated to try these techniques and they work, that's when you know your investment was worth the time and effort. This book offers straightforward advice on the most difficult subject in management and one for which most of us are not fully prepared - supervising people!"

Dr. Donna Austin, Dean

Division of Continuing Education & Public Service

Louisiana State University Shreveport
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
8 of 8 people found the following review helpful By Daphne Davidson on August 29, 2007
Format: Paperback
Glenn Shepard is the Professor of Harsh Reality. He's provocative and tells it like it is in a humorous but chillingly serious fashion that cuts to the core of the issue in a way that no other management guru does. His style is not for everyone, especially those who think more positive thinking and a pat on the back are the solution to everything. But if you've been in the trenches of management and have experienced how miserable problem employees can make your life, this book will be your salvation.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
9 of 10 people found the following review helpful By Rae Wagoner on July 26, 2005
Format: Paperback
After attending Glenn's seminar on this subject, I told my co-worker "this guy should write a book". It's about time! This is a "must-read, get-your-own-copy because I am keeping mine" book that every manager should have in his or her toolbox. Glenn is frank, honest, and above all, REAL. No "guru mumbo-jumbo" in this book, just real situations and real solutions. After reading it I remembered that I am a manager to my employees- not their friend, not their parent, and certainly not their babysitter. Thanks, Glenn!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
4 of 4 people found the following review helpful By RedlumF on January 27, 2008
Format: Paperback
I thought I've taken enough Management courses in MBA school that would prepare me for managing problem employees. I found out I was wrong when I realized that I had some of the symptoms of BMS -- Battered Manager Syndrome, as explained in Glenn's book.

I appreciate Glenn's book because it starts out by asking People Managers if the job is right for them. I found it helpful that the book gives prescriptive advice on the kind of manager one ought to be. What I also found helpful was his explanation of "Why People Do the Things They Do" in Chapter 7, and his recommended actions that a manager could take to deal with types of employees that he has effectively profiled from his experience in conducting management seminars. I thought the book was already worth its weight in gold after reading Chapter 7, but Glenn exceeded my expectations further when he clinched the book with a chapter on handling daily challenges brought upon by problem employees.

After reading this book, I immediately applied most, if not all, of Glenn's prescriptive advice, and I'm happy to report that I no longer have the symptoms of BMS.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
5 of 6 people found the following review helpful By Rolf Dobelli HALL OF FAME on May 1, 2006
Format: Paperback
We recommend this book to everyone who has employees: managers, supervisors or small business owners - especially if you are new to your position, are a first time manager or supervisor, have just hired your first employee or are about to do so. If the employees are running the ship at your company, it's time to take back control. Author Glenn Shepard tells you exactly how to do so in easy-to-implement logical steps. With this guide, even the most wishy-washy manager can become a model of strength, leadership and authority.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
5 of 7 people found the following review helpful By Patricia Miles on July 27, 2005
Format: Paperback
We(University of South Alabama)have hosted professional development workshops and seminars of all kinds over the years, even featuring the likes of Tom Peters, Ken Blanchard and Steven Covey. But I can honestly say that Glenn Shepard knows the most practical ways to help managers change unacceptable behaviors in their employees ...better than anyone I've ever met. He has received rave reviews for over 10 years from managers in large and small organizations. I teach business management to undergrad students and coordinate professional development for managers to help them improve employees'performance, so I see both sides of the workforce. From both sides....One thing is clear: Every manager should read this book!"

Patricia Miles, University of South Alabama, Mobile, AL
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 3 people found the following review helpful By Kent Hutchison on July 25, 2005
Format: Paperback
WOW! What an easy read. Glenn Shepard has created a wonderful step-by-step guide that I consider a MUST READ for every small-business owner and manager or supervisor. As a national workshop leader Glenn combines his own experience as a business owner with the experiences and research from more than 100,000 managers from Forture 500 companies and small businesses alike. The author writes in a very straight forward manner -- and I like how he does not pull punches with addressing difficult employee behavior issues. One thing I like the most is you can pick this book up and begin at any chapter. Practical and informative -- I will require all my managers to read.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Recent Customer Reviews