There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who don???t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they become bad behavior, and motivate slow and often unmotivated employees. You'll learn the different personality types and how to handle specific manifestations of each, including gossiping, back stabbing, direct confrontation, hypochondriacs, breaking the chain of command, and sarcasm, as well as how to terminate employees while staying on solid legal ground.
How to Manage Problem Employees
and over one million other books are available for Amazon Kindle.
Learn more
FREE Two-Day Shipping for students on millions of items. Learn more |
| |||||||||||||||
Book Description
Special Offers and Product Promotions
- Buy $50 in qualifying physical textbooks, get $2 in Amazon MP3 Credit. Here's how (restrictions apply)
Frequently Bought Together
Editorial Reviews
From the Back Cover
A manager's guide to hiring, firing, and motivating employees
A comprehensive how-to for employers, How to Manage Problem Employees covers all the people-management skills managers need—from how to set new hires up for success, to properly structuring compensation packages that maximize employee work ethic, to dealing with employee problems before they take a toll on your business.
Author Glenn Shepard doesn't bother with political correctness and he doesn't pull any punches when it comes to employees. He has no patience for negative behavior—and neither should you. He'll show you how to handle every kind of problem employee—gossips, backstabbers, hypochondriacs, emotional basket cases, rebels with authority problems, and everyone else. And when you have to, Shepard shows you how to fire employees fairly and legally. Plus, there's more:
- Fostering a good work ethic
- Avoiding problem hires
- Motivating slow or lazy employees
- Avoiding legal pitfalls
- Being the best manager you can be
- Using discipline in the workplace
- Creating a healthy work environment
- Rewarding good employees
How to Manage Problem Employees helps managers run a productive department that people will want to be a part of, while building a business culture that encourages success. It empowers managers to be tougher, fairer, and better—but also shows them how to encourage the same qualities in their employees. If it's time for you to get tough with problem employees and take your business back, this book is the answer.
About the Author
GLENN SHEPARD is the owner and founder of Glenn Shepard Seminars in Nashville, Tennessee. Nearly 100,000 managers, from Fortune 500 companies and small businesses alike, have attended his seminars. He is also the author of How to Make Performance Evaluations Really Work, from Wiley.
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
Most Helpful Customer Reviews
10 of 11 people found the following review helpful
Format:Paperback
This book is a must-read for all new and veteran managers! It gives you so much practical advice and hits the nail on the head when it comes to providing just the right words to say to a problem employee. But beyond that, his advice actually works! It's one thing to hear a tip or technique, but when you are then motivated to try these techniques and they work, that's when you know your investment was worth the time and effort. This book offers straightforward advice on the most difficult subject in management and one for which most of us are not fully prepared - supervising people!"
Dr. Donna Austin, Dean
Division of Continuing Education & Public Service
Louisiana State University Shreveport
Dr. Donna Austin, Dean
Division of Continuing Education & Public Service
Louisiana State University Shreveport
8 of 9 people found the following review helpful
Format:Paperback
After attending Glenn's seminar on this subject, I told my co-worker "this guy should write a book". It's about time! This is a "must-read, get-your-own-copy because I am keeping mine" book that every manager should have in his or her toolbox. Glenn is frank, honest, and above all, REAL. No "guru mumbo-jumbo" in this book, just real situations and real solutions. After reading it I remembered that I am a manager to my employees- not their friend, not their parent, and certainly not their babysitter. Thanks, Glenn!
5 of 5 people found the following review helpful
Format:Paperback
Glenn Shepard is the Professor of Harsh Reality. He's provocative and tells it like it is in a humorous but chillingly serious fashion that cuts to the core of the issue in a way that no other management guru does. His style is not for everyone, especially those who think more positive thinking and a pat on the back are the solution to everything. But if you've been in the trenches of management and have experienced how miserable problem employees can make your life, this book will be your salvation.
Most Recent Customer Reviews
Very good book
Very good, and informative book. Been a manager of an office for years now, some of this stuff was common sense, but some of it opened my eyes, wide. Read more
Published 4 months ago by jjberd12
Empowerment
Glenn's books are an awsome way for a manager to improve his skills. I've been a manager for 8 years but this book has help me refresh on why I do what I do. Read more
Published 14 months ago by carlalovesreading
not as described
When shopping for the book that I purchased, I choose one that was described "like new". I have purchased many books through Amazon, and have never been disappointed until... Read more
Published on October 20, 2009 by Cathy Buschur
An Indispensable Resource for Every People Manager
I thought I've taken enough Management courses in MBA school that would prepare me for managing problem employees. Read more
Published on January 27, 2008 by RedlumF
Tough (and practical) Answers
This book is definitely not for the thin skinned. But if you're sick and tired of trying to get a good day's work out of people with an entitlement mentality who think the world... Read more
Published on August 27, 2007 by David Humes
What a waste!
Without a doubt the least useful management book I have ever read. I suffered through the platitudes, the moralizing, the sermonizing, the self-serving egotism and the "I'm the... Read more
Published on April 8, 2007 by C. Gregory
The basic treatise on strict management
We recommend this book to everyone who has employees: managers, supervisors or small business owners - especially if you are new to your position, are a first time manager or... Read more
Published on May 1, 2006 by Rolf Dobelli
Ultimate & Practical Guide Every Manager Should Read!
After managing for many years, I found just about every situation you can run into covered in Glenn's book. Read more
Published on September 2, 2005 by Jeanne Boudreau
Should be A-1 on every manager's reading list!
We(University of South Alabama)have hosted professional development workshops and seminars of all kinds over the years, even featuring the likes of Tom Peters, Ken Blanchard and... Read more
Published on July 27, 2005 by Patricia Miles
The best nuts & bolts book I have ever read
WOW! What an easy read. Glenn Shepard has created a wonderful step-by-step guide that I consider a MUST READ for every small-business owner and manager or supervisor. Read more
Published on July 25, 2005 by Kent Hutchison
Inside This Book
(learn more)
First Sentence:
This book is a hands-on tool for solving everyday problems with employees. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
avoid hiring problem employees, anger curve, salary creep, weekly productivity, overindulgent parents, healthy work environment, legal pitfalls, employees create, bad employees, wage base, alpha dog, passive people, seminar attendee Key Phrases - Capitalized Phrases (CAPs): (learn more)
Daily Challenges Problem Employees Create, United States, New York, Supreme Court, Baby Boomers, African American, Becoming the Manager You Need, Generation Nexters, Avoid Legal Pitfalls, Chief Serpas, Christmas Day, Department of Labor, Fighting Abuse of Unemployment Benefits, Peter Drucker, Social Security, Taming the Compensation Monster, Generation Xers, President Bush, Rhode Island, Rolling Stones, South Carolina, The Simpsons New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
This book is a hands-on tool for solving everyday problems with employees. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
avoid hiring problem employees, anger curve, salary creep, weekly productivity, overindulgent parents, healthy work environment, legal pitfalls, employees create, bad employees, wage base, alpha dog, passive people, seminar attendee Key Phrases - Capitalized Phrases (CAPs): (learn more)
Daily Challenges Problem Employees Create, United States, New York, Supreme Court, Baby Boomers, African American, Becoming the Manager You Need, Generation Nexters, Avoid Legal Pitfalls, Chief Serpas, Christmas Day, Department of Labor, Fighting Abuse of Unemployment Benefits, Peter Drucker, Social Security, Taming the Compensation Monster, Generation Xers, President Bush, Rhode Island, Rolling Stones, South Carolina, The Simpsons New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 7
books:
See all 7 books this book cites
- The Purpose Driven Life by Rick Warren in Front Matter, page 69, and page 131
- The Millionaire Next Door by Thomas J. Stanley in Front Matter, and page 169
- Work Ethic by Helen Molesworth in Back Matter
- Drug Abuse (Life Issues) by Lynn Phillips in Back Matter
- Frommer's Comprehensive Travel Guide New Mexico '95-'96 (Frommer's Comprehensive Travel Guides) by Lisa Legarde on page 6
See all 7 books this book cites
What Other Items Do Customers Buy After Viewing This Item?
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
