How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers [Paperback]

Glenn Shepard (Author)

Book Description

Publication Date: July 29, 2005

There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who don???t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they become bad behavior, and motivate slow and often unmotivated employees. You'll learn the different personality types and how to handle specific manifestations of each, including gossiping, back stabbing, direct confrontation, hypochondriacs, breaking the chain of command, and sarcasm, as well as how to terminate employees while staying on solid legal ground.

Editorial Reviews

From the Back Cover

A manager's guide to hiring, firing, and motivating employees

A comprehensive how-to for employers, How to Manage Problem Employees covers all the people-management skills managers need—from how to set new hires up for success, to properly structuring compensation packages that maximize employee work ethic, to dealing with employee problems before they take a toll on your business.

Author Glenn Shepard doesn't bother with political correctness and he doesn't pull any punches when it comes to employees. He has no patience for negative behavior—and neither should you. He'll show you how to handle every kind of problem employee—gossips, backstabbers, hypochondriacs, emotional basket cases, rebels with authority problems, and everyone else. And when you have to, Shepard shows you how to fire employees fairly and legally. Plus, there's more:

• Fostering a good work ethic
• Avoiding problem hires
• Motivating slow or lazy employees
• Avoiding legal pitfalls
• Being the best manager you can be
• Using discipline in the workplace
• Creating a healthy work environment
• Rewarding good employees

How to Manage Problem Employees helps managers run a productive department that people will want to be a part of, while building a business culture that encourages success. It empowers managers to be tougher, fairer, and better—but also shows them how to encourage the same qualities in their employees. If it's time for you to get tough with problem employees and take your business back, this book is the answer.

About the Author

GLENN SHEPARD is the owner and founder of Glenn Shepard Seminars in Nashville, Tennessee. Nearly 100,000 managers, from Fortune 500 companies and small businesses alike, have attended his seminars. He is also the author of How to Make Performance Evaluations Really Work, from Wiley.

Product Details

• Paperback: 198 pages
• Publisher: Wiley; 1 edition (July 29, 2005)
• Language: English
• ISBN-10: 0471730432
• ISBN-13: 978-0471730439
• Product Dimensions: 8.5 x 5.6 x 0.6 inches
• Shipping Weight: 10.6 ounces (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars  See all reviews (13 customer reviews)
• Amazon Best Sellers Rank: #405,531 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

10 of 11 people found the following review helpful:

5.0 out of 5 stars Very Helpful and On Target!, July 26, 2005

By 

Donna Austin (Shreveport, LA USA) - See all my reviews
(REAL NAME)   

This review is from: How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers (Paperback)

This book is a must-read for all new and veteran managers! It gives you so much practical advice and hits the nail on the head when it comes to providing just the right words to say to a problem employee. But beyond that, his advice actually works! It's one thing to hear a tip or technique, but when you are then motivated to try these techniques and they work, that's when you know your investment was worth the time and effort. This book offers straightforward advice on the most difficult subject in management and one for which most of us are not fully prepared - supervising people!"

Dr. Donna Austin, Dean
Division of Continuing Education & Public Service
Louisiana State University Shreveport

8 of 9 people found the following review helpful:

5.0 out of 5 stars Right On Target!, July 26, 2005

By 

Rae Wagoner "newspaper gm" (western ky) - See all my reviews
(REAL NAME)   

This review is from: How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers (Paperback)

After attending Glenn's seminar on this subject, I told my co-worker "this guy should write a book". It's about time! This is a "must-read, get-your-own-copy because I am keeping mine" book that every manager should have in his or her toolbox. Glenn is frank, honest, and above all, REAL. No "guru mumbo-jumbo" in this book, just real situations and real solutions. After reading it I remembered that I am a manager to my employees- not their friend, not their parent, and certainly not their babysitter. Thanks, Glenn!

5 of 5 people found the following review helpful:

5.0 out of 5 stars Harsh Reality, August 29, 2007

By 

Daphne Davidson "Attorney" - See all my reviews
(REAL NAME)   

This review is from: How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers (Paperback)

Glenn Shepard is the Professor of Harsh Reality. He's provocative and tells it like it is in a humorous but chillingly serious fashion that cuts to the core of the issue in a way that no other management guru does. His style is not for everyone, especially those who think more positive thinking and a pat on the back are the solution to everything. But if you've been in the trenches of management and have experienced how miserable problem employees can make your life, this book will be your salvation.