Managed Care Success: Reducing Risk While Increasing Patient Satisfaction [Hardcover]

James W. Saxton (Author)

Book Description

Publication Date: May 15, 1998 | ISBN-10: 0834210231 | ISBN-13: 978-0834210233 | Edition: 1st

With greater penetration of managed care, this book addresses why liability exposure increases, where it increases, and what to do about it. "Managed Care Risk: Reducing Risk While Increasing Patient Satisfaction" reviews eight different situations in which providers can find themselves in a managed care dilemma. It then describes risk management principles that, when applied to a physician's practice or to a health care system, can not only reduce exposure for a professional liability lawsuit, but increase patient satisfaction and promote managed care.

Product Details

• Hardcover: 301 pages
• Publisher: Aspen; 1st edition (May 15, 1998)
• Language: English
• ISBN-10: 0834210231
• ISBN-13: 978-0834210233
• Product Dimensions: 9.3 x 6.2 x 0.8 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #4,799,758 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Excellent for managers concerned about malpractice lawsuits, April 7, 1999

By 

Tim Fogerty ([e-mail]) (St. Louis, MO) - See all my reviews

This review is from: Managed Care Success: Reducing Risk While Increasing Patient Satisfaction (Hardcover)

The thesis of this book is that managed care is here to stay, and with it comes new challenges - particularly in the area of malpractice litigation prevention. The emphasis on cost reduction is creating the perception that managed care means less care, and there are many people around who are more than willing to capitalize on this perception. The answer, in the authors view is not a good defense, as in defensive medicine, but in a strong offense, as in improved communications skills and better patient education.

This well documented book makes a strong case that there is little correlation between actual malpractice and malpractice lawsuits. Most instances of malpractice go undetected and most malpractice lawsuits are caused by poor communication and misunderstanding. Therefore the book offers sound advice and suggestions for improving patient satisfaction and education.

This book is an excellent read for a manager of any business, not just healthcare businesses, who is concerned about mal-performance litigation and looking for ways to avoid it. Or for a manager who is looking for ways to cost-justify treating customers the way customers want to be treated.