In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.
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Editorial Reviews
Review
"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise." -- San Jose Mercury News
A notable social science book for 1983. -- New York Times Book Review
A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise. -- San Jose Mercury News --This text refers to an out of print or unavailable edition of this title.
A notable social science book for 1983. -- New York Times Book Review
A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise. -- San Jose Mercury News --This text refers to an out of print or unavailable edition of this title.
From the Inside Flap
Praise for the first edition:
"Profoundly original. . .terribly important."--Studs Terkel
"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."--Gail Sheehy, New York Times Book Review
"Perceptive study of 'emotional labor'--jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but who. . .often end up unsure of what they really feel."--New York Times Books of the Year, 1983
"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."--San Jose Mercury News
"Profoundly original. . .terribly important."--Studs Terkel
"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."--Gail Sheehy, New York Times Book Review
"Perceptive study of 'emotional labor'--jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but who. . .often end up unsure of what they really feel."--New York Times Books of the Year, 1983
"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."--San Jose Mercury News
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Most Helpful Customer Reviews
27 of 31 people found the following review helpful:
4.0 out of 5 stars
Defines and highlights the effects of emotional labor.,
By A Customer
This review is from: The Managed Heart: Commercialization of Human Feeling (Paperback)
Using the experiences of flight attendants, the author describes the stresses and effects of on-the-job "emotional labor". She also describes how dehumanizing such labor can be in an atmosphere of gender inequality, socioeconomic inequality, and the increasing rationalization of the workplace in the corporate pursuit of profits. An excellent and interesting read.
3 of 3 people found the following review helpful:
5.0 out of 5 stars
exemplary emotions study,
This review is from: The Managed Heart: Commercialization of Human Feeling, Twentieth Anniversary Edition, With a New Afterword (Paperback)
Arlie Hochschild's research often brings out the most interesting aspects of our mundane practices. Here, primarily by analyzing the experiences of airline stewardesses, Hochschild tackles the question of what happens when, in our hyper consumer culture, one's emotions become commodified, when our feelings become a product? For service industries - hence the stewardesses - Hochschild finds that it isn't just delivering drinks that is part of the product; it is also one's smile and positive attitude that is similarly included (no matter how much you might want to dump a drink on the guy in the second row). As one can likely imagine, emotional commercialization doesn't lead to the best of outcomes: burnout and an inability to parse out on-stage and off-stage emotions.
This book is great for those interested in sociology of emotions, the effects of modernizations and commercialization, and anyone hankering for another reason to not like consumer culture. For me, this book stands as a model for what good sociological writing can be like: insightful, entertaining and inspiring.
4 of 23 people found the following review helpful:
5.0 out of 5 stars
Great,
This review is from: The Managed Heart: Commercialization of Human Feeling (Paperback)
Fantastic work, great research...,great Subject, but need a follow up Book...to see how things are done now at DL...
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Inside This Book
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First Sentence:
In a section in Das Kapital entitled "The Working Day," Karl Marx examines depositions submitted in 1863 to the Children's Employment Commission in England. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
living room analogy, one male flight attendant, organismic theorists, deep acting, emotional labor, interactional theorists, feeling rules, many flight attendants, emotion management, one flight attendant, surface acting, emotion work, male flight attendants, organismic model, managing feeling Key Phrases - Capitalized Phrases (CAPs): (learn more)
Recurrent Training, Delta Airlines, Pan American, Friendship Express, United Airlines, United States, New York, Hong Kong, Rousseau's Noble Savage New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
In a section in Das Kapital entitled "The Working Day," Karl Marx examines depositions submitted in 1863 to the Children's Employment Commission in England. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
living room analogy, one male flight attendant, organismic theorists, deep acting, emotional labor, interactional theorists, feeling rules, many flight attendants, emotion management, one flight attendant, surface acting, emotion work, male flight attendants, organismic model, managing feeling Key Phrases - Capitalized Phrases (CAPs): (learn more)
Recurrent Training, Delta Airlines, Pan American, Friendship Express, United Airlines, United States, New York, Hong Kong, Rousseau's Noble Savage New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
Citations (learn more)
This book cites 100
books:
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100
books
cite this book:
See all 100 books citing this book
- An Actor Prepares by Constantin Stanislavski on page 40, page 159, and Back Matter
- Politics of the Family by R.D. Laing on page 158, Back Matter (1), and Back Matter (2)
- The Elementary Forms of Religious Life by Emile Durkheim in Back Matter (1), Back Matter (2), and Back Matter (3)
- Research in Organizational Behavior: An Annual Series of Analytical Essays & Critical Reviews by Barry M. Staw in Back Matter (1), and Back Matter (2)
- Civilization and Its Discontents by Sigmund Freud on page 21, and Back Matter
See all 100 books this book cites
- SOC PERS EMOTION V 4 (Social Perspectives on Emotions , Vol 4) by FRANKS on 4 pages
- Love on the Rocks: Men, Women, and Alcohol in Post-World War II America by Lori Rotskoff in Back Matter (1), Back Matter (2), and Back Matter (3)
- Public Privates: Performing Gynecology from Both Ends of the Speculum by Terri Kapsalis on page 76, Back Matter (1), and Back Matter (2)
- I Can't Believe She Did That!: Why Women Betray Other Women at Work by Nan Mooney in Back Matter (1), Back Matter (2), and Back Matter (3)
- Protecting Home: Class, Race, and Masculinity in Boys' Baseball by Sherri Grasmuck in Back Matter (1), Back Matter (2), and Back Matter (3)
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