Management and Control of Quality [Hardcover]

James R. Evans (Author), William M. Lindsay (Author)

Book Description

Publication Date: June 19, 1998 | ISBN-10: 0538882425 | ISBN-13: 978-0538882422 | Edition: 4th

The text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The author believes the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text provides a managerially-oriented, integrated view as well as a blend of technical topics. All chapters have been updated to reflect late-1990s thinking in the profession.

Editorial Reviews

Review

"Managing for Quality & Performance Excellence, 8th Edition is the best reference for Quality Management I am aware of. " --This text refers to an alternate Hardcover edition.

About the Author

James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997Â-1998, 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and serving as a judge for the Ohio Award for Excellence and Alaska Performance Excellence Award. He is currently Editor of the Quality Management Journal, published by the American Society for Quality. During the annual Quality Congress in May 2004, The American Society for Quality presented Jim and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6th edition. The Crosby medal was presented to the authors "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D. from Georgia State University. In addition to coauthoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the coauthor of Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati for three years. He is a senior member and past President of the Cincinnati Chapter of the Institute of Industrial Engineers, past President of the Cincinnati Chapter of the Association for Quality and Participation, and is a member of the American Society for Quality (ASQ), in addition to other professional organizations. He continues to teach MBA courses in quality management, project management, and operations management. His is currently Board Chair of CLASP, a local nonprofit after-school program for elementary-aged children, and is an active volunteer at his church. --This text refers to an out of print or unavailable edition of this title.

Product Details

• Hardcover: 850 pages
• Publisher: South-Western Pub; 4th edition (June 19, 1998)
• Language: English
• ISBN-10: 0538882425
• ISBN-13: 978-0538882422
• Product Dimensions: 10.1 x 8.2 x 1.5 inches
• Shipping Weight: 3.8 pounds
• Average Customer Review: 4.2 out of 5 stars  See all reviews (26 customer reviews)
• Amazon Best Sellers Rank: #2,968,669 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

18 of 18 people found the following review helpful:

5.0 out of 5 stars It's All Beef and No Bull, July 28, 2003

By 

R. BraytonBowen "[e-mail]" (Louisville, KY USA) - See all my reviews
(REAL NAME)   

This review is from: Management and the Control of Quality with Student CD-ROM (Hardcover)

This is one of the most comprehensive references on the subject of managing and controlling quality one could want -- and all under one cover. The authors' points of reference in the development of their subject matter are documented with case after case supporting their views. No light reading, this work will serve well both faculty, of undergraduate and graduate students alike, and professionals serious about the business of continuous improvement and quality. The work is also accompanied by a student CD.

5 of 5 people found the following review helpful:

5.0 out of 5 stars In a world of diminishing quality, THIS BOOK SHINES!, August 25, 2007

By 

A Satisfied Amazon Customer "Baby Boomer Who ... (Minnesota) - See all my reviews

This review is from: The Management and Control of Quality (Hardcover)

Long, verbose, time consuming and WORTH EVERY BIT OF IT!

Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.

It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!

5 of 5 people found the following review helpful:

5.0 out of 5 stars It is really a Quality book, September 29, 2005

By 

Mohammed I. Memon "Ike Memon" (Tustin, CA USA) - See all my reviews
(REAL NAME)   

This review is from: The Management and Control of Quality (Hardcover)

It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.