Customer Reviews

Management and Control of Quality

5 star:		(16)
4 star:		(3)
3 star:		(3)
2 star:		(2)
1 star:		(1)

 

 

This is one of the most comprehensive references on the subject of managing and controlling quality one could want -- and all under one cover. The authors' points of reference in the development of their subject matter are documented with case after case supporting their views. No light reading, this work will serve well both faculty, of undergraduate and graduate students alike, and professionals serious about the business of continuous improvement and quality. The work is also accompanied by a student CD.

Long, verbose, time consuming and WORTH EVERY BIT OF IT!

Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.

It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!

It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.

I used an older edition of this book in preparing for the ASQ Certified Quality Manager Exam. It is a great reference.

Honestly, unless you want to pore through every major modern quality system (ie ISO, Baldridge) and amass the details of countless companies (from Ritz Carlton to SSM Health - yes, healthcare!), buy the book.

Once you do, expect a tremendous return on this investment for an up to date, well organized, and thorough look at quality in its practical application. To get the most bang for your buck, get the latest version so your not quoting what the Ritz did 5 years ago.

After reading this book, and studying the various applications used in the study of statistical analysis of quality control; it has facilitated my understanding of the subject beyond my horizon. I highly recommend this textbook for students as well as those who value the importance in the management of quality control.

the book arrive in perfect conditions, before the time expected.
Questo libero mi arrivo primo del giorno che doveva arrivare, questo per me é una buena caratteristica.

If you're reading all my reviews on textbooks, I know I sound like a broken record. OK, ok, I'm a "book person." And here's another good one! All the chapters were interesting and it was nice to see things I've learned -- as a member of the American Society for Quality -- corroborated in a book.

I especially appreciated the "margin notes" and grey text boxes throughout the pages emphasizing major points and pointing us to other study areas. The homework questions at the ends of the chapters took a lot of time because they really made you thin.

Great text.

The book was fine and I even got the product code for the bonus content, which they use in lieu of a CD. However, when I contacted the seller re: the inability to use the code because of not having the original email of who registered the product initially, they were not very helpful. They did offer to send me $20 in an attempt to offset what I would have had to pay to obtain a new code but this did little to help me now when I needed the material. When I replied multiple times just requesting the email; the seller was unrepsonsive. My intent was only to use the email to gain access to the content and then change the user's email but the seller just wouldn't reply.

I've just started my classes and the book has helped me a lot with the topics, all reading very understandable and with a lot of examples.