Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES) [Hardcover]

D. H. Stamatis (Author), Dean H. Stamatis (Author)

Book Description

Publication Date: January 1996 | ISBN-10: 0786309806 | ISBN-13: 978-0786309801 | Edition: 1

This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.

Product Details

• Hardcover: 348 pages
• Publisher: Irwin Professional Publishing; 1 edition (January 1996)
• Language: English
• ISBN-10: 0786309806
• ISBN-13: 978-0786309801
• Product Dimensions: 9.3 x 6.3 x 1.2 inches
• Shipping Weight: 1.4 pounds
• Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,362,996 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

8 of 8 people found the following review helpful:

4.0 out of 5 stars Good overview of TQM ; short on healthcare applications, June 14, 1998

By 

[e-mail] (Somerset County, New Jersey) - See all my reviews

This review is from: Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES) (Hardcover)

This book provides an excellent overview of TQM principles and processes, and practical examples of tools and how to use them. Except for a few references and one detailed case history of TQM applied to solve a problem in a psychiatric hospital, it's short on compelling examples of breakthrough or incremental results achieved in healthcare. Nor does the author really address TQM applied to clinical practices, where "medical management" promises important breakthroughs in improved quality and lower costs, but requires the understanding and acceptance of TQM by individual doctors, a famously independent group.

3 of 5 people found the following review helpful:

5.0 out of 5 stars Good in theory, less in the application., July 30, 1998

By 

Dody Firmanda, MD([e-mail]) (Leeds, UK.) - See all my reviews

This review is from: Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES) (Hardcover)

I've nothing to say, but every CEOs and health professionals should read the book... Numero uno !