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2 Reviews
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Average Customer Review
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8 of 8 people found the following review helpful:
4.0 out of 5 stars
Good overview of TQM ; short on healthcare applications,
By DGPowell@Prodigy.net (Somerset County, New Jersey) - See all my reviews
This review is from: Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES) (Hardcover)
This book provides an excellent overview of TQM principles and processes, and practical examples of tools and how to use them. Except for a few references and one detailed case history of TQM applied to solve a problem in a psychiatric hospital, it's short on compelling examples of breakthrough or incremental results achieved in healthcare. Nor does the author really address TQM applied to clinical practices, where "medical management" promises important breakthroughs in improved quality and lower costs, but requires the understanding and acceptance of TQM by individual doctors, a famously independent group.
3 of 5 people found the following review helpful:
5.0 out of 5 stars
Good in theory, less in the application.,
By Dody Firmanda, MD(hss7df@leeds.ac.uk) (Leeds, UK.) - See all my reviews
This review is from: Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES) (Hardcover)
I've nothing to say, but every CEOs and health professionals should read the book... Numero uno !
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Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES) by D. H. Stamatis (Hardcover - Jan. 1996)
Used & New from: $5.00
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