Management Mess-Ups: 57 Pitfalls You Can Avoid (And Stories of Those Who Didn'T) [Paperback]

Mark Eppler (Author)

Book Description

Publication Date: March 1997

Can you imagine losing a customer worth $2 million over 60? It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a ''transaction.'' The next day, the frustrated customer closed his account - a little more than $2,000,000. Management Mess-Ups examines mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees - mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading about the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge.

--This text refers to an out of print or unavailable edition of this title.

Editorial Reviews

About the Author

Mark Eppler (Milford, Ohio) is a professional speaker and seminar leader specializing in leadership and management issues. His clients include P&G, GE, 3M, the IRS, and the E.W. Scripps Company, as well as state and national associations. --This text refers to an out of print or unavailable edition of this title.

Product Details

• Paperback: 255 pages
• Publisher: Career Pr Inc; FIRST EDITIION edition (March 1997)
• Language: English
• ISBN-10: 1564142760
• ISBN-13: 978-1564142764
• Product Dimensions: 8.2 x 5.3 x 0.7 inches
• Shipping Weight: 9.8 ounces
• Average Customer Review: 4.4 out of 5 stars  See all reviews (8 customer reviews)
• Amazon Best Sellers Rank: #3,335,884 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars A "MUST READ" for New and Experienced Managers!, January 18, 2004

By A Customer

This review is from: Management Mess-Ups: 57 Pitfalls You Can Avoid (And Stories of Those Who Didn'T) (Paperback)

Ever wonder how you are perceived by the people you manage? Eppler's "Management Mess-Ups: 57 Pitfalls You Can Avoid (And Stories of Those Who Didn't)" is a must-read for managers who want to know how their actions effect the team they lead. Positive and inspiring, this book encourages managers to improve their leadership skills and build solid working relationships with their staff.

Company presidents should require Eppler's book for their executive team. Executive leaders should require this book for their mid-level managers. Entry-level employees who aspire to manage should put this book at the top of their list.

"Management Mess-Ups: 57 Pitfalls You Can Avoid (And Stories of Those Who Didn't)" is critical for anyone that wants to take their leadership skills to the next level.

2 of 2 people found the following review helpful:

5.0 out of 5 stars The breakfast bar of management books, January 14, 2004

By A Customer

This review is from: Management Mess-Ups: 57 Pitfalls You Can Avoid (And Stories of Those Who Didn'T) (Paperback)

This book is the breakfast bar of management books - take it with you, read in small bites, come back to it whenever you need something specific. I go back to it often, reading a chapter or two relevant to the day's issues. Topics are well written with enough explanation to keep your interest, but not so much that you forget the point. Everytime I read it, there is an "aha" moment that I discover about myself or a co-worker. Topics are practical, logical and timeless. Though there are stacks of management books on my shelf, this is the only one I use as a reference. It ought to be "required reading" upon promotion to management.

4 of 5 people found the following review helpful:

5.0 out of 5 stars Really Opened My Eyes, January 28, 2001

By 

Lauren E. Pomerantz (Montclair, CA USA) - See all my reviews
(REAL NAME)   

This review is from: Management Mess-Ups: 57 Pitfalls You Can Avoid (And Stories of Those Who Didn'T) (Paperback)

Look, everyone knows the management buzzwords. We must embrace change; we must empower the employees; we must listen; we must plan; we must maintain focus. If everyone were doing it, a lot of people would be a lot less dissatisfied. The problem is, you may not know how your behaviour makes you a less effective manager.

The stories in this book (all true) tell about companies where they've got it right and companies where someone is clueless. When you recognize your own behaviour and realise (as you've never realised it before) how you've been sabotaging yourself, you've taken the first step toward fixing it.

I don't usually like to read books on how to improve my business style, and this book taught me why, and why I'm hurting myself instead of allowing myself to grow. It was a real pleasure to read, I've got a few action items to work on, and I'm going to approach future books on this topic with a whole different attitude.