The essential book on management from the man who invented the discipline
Now completely revised and updated for the first time
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The essential book on management from the man who invented the discipline
Now completely revised and updated for the first time
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Most Helpful Customer Reviews
12 of 15 people found the following review helpful:
5.0 out of 5 stars
The pillar of Management Practitioners,
By
This review is from: Management Rev Ed (Kindle Edition)
I'd always thought Management was about practice and good examples you had been lucky to receive during your career. At a certain point of my career though, evidences proved I was not confortable with that statement anymore. I felt Management had its principles, rules, laws, but I was missing the education to prove it and sustain it among coleagues, peers, and my reports. Drucker's "Management" filled that abysmal gap and gave me back the confidence that my "feelings" were not devoid of fundaments.
4 of 4 people found the following review helpful:
2.0 out of 5 stars
Original 1974 edition vs. Revised 2008 "Maciariello" edition,
By Dan (USA) - See all my reviews
This review is from: Management Rev Ed (Hardcover)
While writing a presentation for my boss and needed some reference, I came upon the 1974 edition of this book in my library. I found myself unable to stop reading all the precious words of wisdom Drucker has had to offer. It was a moment of "Aha! Eureka!" for me where the concepts that I knew intuitively were being articulated into words, direct, clear and easy to understand. It reads very much like a person talking to you, and Drucker probably wrote this book using material from a collection of speeches he once delivered to people hungry for his advice.When I finally decided to purchased the book, I bought the revised edition, but unfortunately, I felt it lost much of the initial "Eureka!" effect. Consider the following quotations from the book: 1974 edition (The Purpose of a Business): "It is the customer who determines what a business is. It is the customer alone whose willingness to pay for a good or for a service converts economic resources into wealth, things into goods. What the business thinks it produces is not of first importance - especially not to the future of the business and to its success. The typical engineering definition of quality is something that is hard to do, is complicated, and costs a lot of money! But that isn't quality; it's incompetence. What the customer thinks he is buying, what he considers value, is decisive - it determines what a business is, what it produces, and whether it will prosper. And what the customer buys and considers value is never a product. It is always utility, that is what a product or service does for him. And what is value for the customer is, as we shall (in Chapter 7), anything but obvious." Revised 2008 edition (The Purpose of a Business): "It is the customer who determines what a business is. It is the customer alone whose willingness to pay for a good or for a service converts economic resources into wealth, things into goods. And what the customer buys and considers value is never a product. It is always utility, that is what a product or service does for him." Since I work in an industry closely related to engineering that involves churning out drawings after drawings, the additional explanation by Drucker's original 1974 edition, where defining "engineering quality" as "incompetence" was a shocker to me when I first read it. It got my attention to want to understand why as a Manager, Drucker thinks that a shift in the thinking of an engineer is needed in order to run a great business - a shift in thinking where the product (utility) is viewed from the end-user, rather than from the engineer's perspective. This is absent in the revised edition and subsequently the "Eureka!" effect is lost. Consider another example: 1974 edition (Strategic Planning): "We can now attempt to define what strategic thinking is. It is the continuous process of making present entrepreneurial (risk-taking) decisions systematically and with the greatest knowledge of their futurity; organizing systematically the efforts needed to carry out these decisions; and measuring the results of these decisions against the expectations through organized, systematic feedback." Revised 2008 edition (Strategic Planning): (The whole 1974 text is absent - the closest equivalent explanation is this passage) "Practically every basic management decision is a long-range decision - ten years is a rather short time span these days. Whether concerned with research or with building a new plant, designing a new marketing organization or a new product, every major management decision takes years before it is really effective. And it has to be productive for years thereafter to pay off the investment of people and money. Managers, therefore, need to be skilled in making decisions with long futurity on a systemic basis." I find that Maciariello, despite being "one of Drucker's foremost students and protégés", took too much liberty in interpretation, rather than leaving Drucker's original words for the reader to interpret them according to their experiences (whether you are a manager with a marketing background or a manager from an engineering background, or sales). I also find that the revised edition is written with too much of an assumption that the reader is familiar with Drucker and skips through many of the very basic definitions and explanations (see example 2). However, I think it is the simplicity of the original 1974 edition that gives it its profound impact. Buyer take note.
11 of 14 people found the following review helpful:
5.0 out of 5 stars
Read it TWICE - and then read it again!,
By
This review is from: Management Rev Ed (Hardcover)
EVERY entrepreneur and EVERY small business owner should read this book. If you read it "way back when..."--then read it again! If you've never read it, then order it today! Drucker's advice to go out and TALK to customers and non-customers is key, especially in our email-based and Internet communications era. And Drucker's advice to help others by volunteering for nonprofit agencies is critical to your business, as well as to our communities. Bottom line is if we want people to hire us, buy from us, or invest in our companies, they have to know who we are and why they should do business with us - and they have to respect us as members of the world as well as local communities.(The reviewer is author of two books: Personal Publicity Planner: A Guide to Marketing YOU and Top Cops: Profiles of Women in Command.)
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