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Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results Hardcover – March 30, 2011

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Editorial Reviews

About the Author

Denny F. Strigl, former president and CEO of Verizon Wireless, spent four decades in the telecommunications industry. He serves on the board of directors of the Eastman Kodak Company, PNC Financial Services and PNC Bank, and Anadigics, Inc.
Frank Swiatek is a performance consultant and speaker who has had more than 3,400 speaking engagements and seminars and has worked for more than 25 Fortune 500 companies, including Verizon Wireless.

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Product Details

  • Hardcover: 224 pages
  • Publisher: McGraw-Hill Education; 1 edition (March 30, 2011)
  • Language: English
  • ISBN-10: 0071759131
  • ISBN-13: 978-0071759137
  • Product Dimensions: 6.2 x 0.9 x 9.3 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Best Sellers Rank: #63,084 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

Format: Hardcover
Length: 7:39 Mins
This book serves as an excellent playbook for aspiring managers, who can determine whether they have what it takes to manage successfully--and also determine how they can develop the skills they lack. Current managers will benefit from measuring their practice by the standards Strigl and Swiatek endorse. And those who are managed will understand more fully why their managers do what they do.

The format will appeal to every reader. Each chapter ends with a summary, call to action, and an opportunity to evaluate your managerial behavior with the concepts explained in the chapter. You'll welcome the clear writing style as well.

Happily, the results-driven management approach, the authors assert, leaves room for managers to respect employees, correct them tactfully, and empower them to strengthen their performance.

Possibly the most valuable sections are those that describe what the capable manager's day will look like, and the primary thoughts leading managers embrace.

Having spent twenty-three years in management, I confirm--quite enthusiastically--the "hard hitting lessons on how to get real results" Strigl and Swiatek teach us.
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Format: Hardcover
Denny F. Strigl, former CEO and president of Verizon Wireless, is a no-holds-barred type of guy. Writing with performance consultant Frank Swiatek, Strigl offers straight-shooting advice for managers and those who aspire to the role. The authors lay out exactly what's required of you every day to become a great manager. They present no sweeping concepts or grand theories, and little here will surprise you. Nevertheless, the authors outline the proper activities, behaviors and characteristics of a quality manager. getAbstract recommends this simple yet savvy book to any manager or manager-in-training.
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1 of 2 people found the following review helpful By Dan Feliciano on April 20, 2011
Format: Hardcover
I absolutely loved this book. It is on my short list of favorite business books along with the Six Disciplines for Excellence by Gary Harpst.

In the opening chapter, Strigl and Swiatek have done a superb job of identifying and describing 9 reasons why managers AND organizations struggle. As a business book junkie, I have never seen the reasons why managers struggle articulated so succinctly.
Those reasons are;
Reason Number 1: They Fail to Build Trust and Integrity
Reason Number 2: They Have the Wrong Focus
Reason Number 3: They Don't Model or Build Accountability
Reason Number 4: They Fail to Consistently Reinforce What's Important
Reason Number 5: They Over rely on Consensus
Reason Number 6: They Focus on Being Popular
Reason Number 7: They Get Caught Up in Their Self-Importance
Reason Number 8: They Put Their Heads in the Sand
Reason Number 9: They Fix Problems, Not Causes

In the following chapters, Strigl and Swiatek further elaborate on the management struggles with crisp descriptions and examples of each. As I critically read the 9 struggles and reflected upon them, I realized that the authors points were right on the money.

At the end of each chapter, Strigl and Swiatek provide succinct, realistic and "actionable" advice to better handle, overcome or prevent each of the struggles. Surprisingly, their advice, as the rest of book, is straight to the point and remarkably simple. If you're looking for fancy, complex solutions, you won't find them in this book.

I thought Chapter 3 "The First Obligation of a Manager: Get Results" was among the best chapters in the book.
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1 of 2 people found the following review helpful By Jim Estill on April 15, 2011
Format: Hardcover
The first chapter starts with "Why Managers Struggle". Things like failing to build trust and integrity, wrong focus, no accountability etc.

It then quickly moves into 8 other short chapters focusing around one key manager trait. My favorite chapter is on managing distractions (this is almost time management or at least a part of it). "The more managers focus on distractions, the less they focus on results".

And of course that chapter starts with email - the greatest efficiency tool in recent years and the greatest inefficiency as well. He has a list of how to manage email that is as good as any I have seen (there is always duplication in how to do it right).

His managing email list (paraphrased in some cases):

- keep emails short (those who know me, know I have this one down well)
- do not send to a group if only one person needs to know
- never send an email when you are angry
- before replying or even reading an email ask "what is the worst that could happen if I delete this"
- do not spend more than 5 minutes dealing with one email
- if your email beeps, turn off the beep
- do not judge how much you have accomplished by how many emails you send
- if you do not think you can go into a meeting without peeking at your email, skip the meeting

It is a good book for leaders and managers alike.
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1 of 2 people found the following review helpful By Shirley Fine Lee on April 15, 2011
Format: Hardcover
As I read this book, I found myself saying "yes siree" often. The 4 fundamentals of management emphasized in the book "Managers, can you hear me now?" are: grow revenue, get new customers, keep current customers, and eliminating costs. Genuine keys to company growth, which makes them important to managers. At the beginning, Strigl shares 9 reasons many managers fail in their careers and provides information in following chapters on how to avoid those mistakes. Chapters of this book include information on personal integrity, time management, simple communications, attending meetings, setting goals, as well as employee empowerment and correct and meaningful measurements. All of which are relevant to managers at high levels or who are aspiring to move up in the organization. As keys to success, the author provides 9 ways a successful manager thinks. Also 8 techniques to increase lower management and/or individual employee accountability are given. Action guides at the end of each chapter will help managers evaluate where they are now and what they should do next. The Leadership Focus Worksheet and Accountability Self-Assessment are additional useful tools provided in this book.
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