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Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results Hardcover


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Product Details

  • Hardcover: 224 pages
  • Publisher: McGraw-Hill; 1 edition (March 9, 2011)
  • Language: English
  • ISBN-10: 0071759131
  • ISBN-13: 978-0071759137
  • Product Dimensions: 9.2 x 6.4 x 0.8 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #225,748 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Denny F. Strigl, former president and CEO of Verizon Wireless, spent four decades in the telecommunications industry. He serves on the board of directors of the Eastman Kodak Company, PNC Financial Services and PNC Bank, and Anadigics, Inc.
Frank Swiatek is a performance consultant and speaker who has had more than 3,400 speaking engagements and seminars and has worked for more than 25 Fortune 500 companies, including Verizon Wireless.


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Customer Reviews

4.1 out of 5 stars
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As I read this book, I found myself saying "yes siree" often.
Shirley Fine Lee
Surprisingly, their advice, as the rest of book, is straight to the point and remarkably simple.
Dan Feliciano
Hence, unprofitable revenues or customers should not be pursued.
Eric Kassan

Most Helpful Customer Reviews

By Michael G. on December 12, 2013
Format: Hardcover Verified Purchase
Lame. Like, really really lame. A must read for anyone thinking about taking up a Management class in the sophomore year of high school. Less than insightful and even the "true life" examples he gives in the book are a joke.
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Format: Kindle Edition Verified Purchase
Easy to read, motivating book. It is truly a glimpse into Verizon's Culture. Strigl's successful, simple message as a successful leader.
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Format: Hardcover
Denny F. Strigl, former CEO and president of Verizon Wireless, is a no-holds-barred type of guy. Writing with performance consultant Frank Swiatek, Strigl offers straight-shooting advice for managers and those who aspire to the role. The authors lay out exactly what's required of you every day to become a great manager. They present no sweeping concepts or grand theories, and little here will surprise you. Nevertheless, the authors outline the proper activities, behaviors and characteristics of a quality manager. getAbstract recommends this simple yet savvy book to any manager or manager-in-training.
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Format: Hardcover
Length: 7:39 Mins
This book serves as an excellent playbook for aspiring managers, who can determine whether they have what it takes to manage successfully--and also determine how they can develop the skills they lack. Current managers will benefit from measuring their practice by the standards Strigl and Swiatek endorse. And those who are managed will understand more fully why their managers do what they do.

The format will appeal to every reader. Each chapter ends with a summary, call to action, and an opportunity to evaluate your managerial behavior with the concepts explained in the chapter. You'll welcome the clear writing style as well.

Happily, the results-driven management approach, the authors assert, leaves room for managers to respect employees, correct them tactfully, and empower them to strengthen their performance.

Possibly the most valuable sections are those that describe what the capable manager's day will look like, and the primary thoughts leading managers embrace.

Having spent twenty-three years in management, I confirm--quite enthusiastically--the "hard hitting lessons on how to get real results" Strigl and Swiatek teach us.
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1 of 2 people found the following review helpful By Dan Feliciano on April 20, 2011
Format: Hardcover
I absolutely loved this book. It is on my short list of favorite business books along with the Six Disciplines for Excellence by Gary Harpst.

In the opening chapter, Strigl and Swiatek have done a superb job of identifying and describing 9 reasons why managers AND organizations struggle. As a business book junkie, I have never seen the reasons why managers struggle articulated so succinctly.
Those reasons are;
Reason Number 1: They Fail to Build Trust and Integrity
Reason Number 2: They Have the Wrong Focus
Reason Number 3: They Don't Model or Build Accountability
Reason Number 4: They Fail to Consistently Reinforce What's Important
Reason Number 5: They Over rely on Consensus
Reason Number 6: They Focus on Being Popular
Reason Number 7: They Get Caught Up in Their Self-Importance
Reason Number 8: They Put Their Heads in the Sand
Reason Number 9: They Fix Problems, Not Causes

In the following chapters, Strigl and Swiatek further elaborate on the management struggles with crisp descriptions and examples of each. As I critically read the 9 struggles and reflected upon them, I realized that the authors points were right on the money.

At the end of each chapter, Strigl and Swiatek provide succinct, realistic and "actionable" advice to better handle, overcome or prevent each of the struggles. Surprisingly, their advice, as the rest of book, is straight to the point and remarkably simple. If you're looking for fancy, complex solutions, you won't find them in this book.

I thought Chapter 3 "The First Obligation of a Manager: Get Results" was among the best chapters in the book.
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