The Manager's Guide to Benchmarking: Essential Skills for the Competitive-Cooperative Economy (Jossey-Bass Business & Management) [Hardcover]

Jerome P. Finnigan (Author)

Book Description

ISBN-10: 0787902799 | ISBN-13: 978-0787902797 | Publication Date: July 12, 1996 | Edition: 1

Pursue a proven path to excellence. Author Jerome Finnigan -- the leading authority on quality and benchmarking at Xerox -- explains the benchmarking techniques used by today's global competitors, and tells precisely how your organization can do the same.

Editorial Reviews

About the Author

JEROME P. FINNIGAN is professor emeritus of public administration at the University of Southern California.

Product Details

• Hardcover: 234 pages
• Publisher: Jossey-Bass; 1 edition (July 12, 1996)
• Language: English
• ISBN-10: 0787902799
• ISBN-13: 978-0787902797
• Product Dimensions: 9.3 x 6.3 x 0.8 inches
• Shipping Weight: 1.2 pounds
• Amazon Best Sellers Rank: #5,300,055 in Books (See Top 100 in Books)

More About the Author

Jerome Paul Finnigan was born and raised in San Francisco. He taught high school and coached football before entering industry with Pan American Airways. He joined Xerox Corporation in 1966 and retired after 33 years as a human resources manager engaged in development and counseling of managers and higb potential employees in Rochester (NY) and Los Angeles. He coauthered California's Strategic Plan for "Educational Options in the 21st Century: Roads to the Future." He served on the National Center for Research in Vocation Education committee, which wrote "New Designs for the Comprehensive High School." He is coauthor with Warren Schmidt of two books on total quality, "The Race Without A Finish Line: America's Quest for Total Quality" and "TQManager: A Practical Guide to Managing in a Total Quality Organization." He is also author of "The Manager's Guide to Benchmarking."