The seemingly elusive ability to elicit the willing co-operation of others is important to an organization's and a manager's success. And today's ultra-competitive corporate atmosphere makes good people skills even more important. This guide offers ideas, tips and techniques that managers need to know in order to make working with others easier. It provides tested strategies and techniques for dealing with subordinates, peers, bosses, vendors and customers.
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Most Helpful Customer Reviews
5 of 6 people found the following review helpful:
2.0 out of 5 stars
so-so,
By Pauline (San Jose, CA) - See all my reviews
This review is from: The Art & Skill of Dealing With People (Hardcover)
This book is not what I expected--I had expected an approach from a theoretical point of view. Instead, this book offers a lot of "general" techniques/advices that I did not find particularly helpful. Furthermore, this book concentrates on scenarios in a work setting, rather than daily encounters, and perhaps that is also another source of disappointment. I felt a lot of advices are "common sense", but then I have some exposure to this kind of books. I would say if you have no working experience (hence have never confronted situations presented in the book), you may consider this book as a starter. If you are looking for something more, try some other book.
2 of 3 people found the following review helpful:
5.0 out of 5 stars
attitude is everything!,
By
This review is from: The Art & Skill of Dealing With People (Hardcover)
Dealing with a mulitude of personalities, politics and conflicts can be a daunting task on top of just trying to fullfill the requirements of a job. This book breaks down the causes of on-the-job conflict to manageable simplicity by categorizing co-workers and managers into 4 motivational types - the lone ranger, the sharpshooter, the professor and cheerleader; as well as defining their basic approaches to their work. The author then addresses various conflict resolution scenerios in which you may find yourself with these different types of people. I found this to be a very useful book based on a simple premise: Attitude is everything when you want to do any job successfully, whether you are part of a team or a manager. Some scenerios were also applicable to parenting school-aged children and helping them to improve academically. I liked the lean & careful organization of this book - the fundamental message is very straightforward stuff without a lot of fluff! Also recommend Dale Carnegie's "How to Win Friends and Influence People."
0 of 1 people found the following review helpful:
5.0 out of 5 stars
attitude is everything!,
By
This review is from: The Art & Skill of Dealing With People (Hardcover)
Dealing with a mulitude of personalities, politics and conflicts can be a daunting task on top of just trying to fullfill the requirements of a job. This book breaks down the causes of on-the-job conflict to manageable simplicity by categorizing co-workers and managers into 4 motivational types - the lone ranger, the sharpshooter, the professor and cheerleader; as well as defining their basic approaches to their work. The author then addresses various conflict resolution scenerios in which you may find yourself with these different types of people. I found this to be a very useful book based on a simple premise: Attitude is everything when you want to do any job successfully, whether you are part of a team or a manager. Some scenerios were also applicable to parenting school-aged children and helping them to improve academically. I liked the lean & careful organization of this book - the fundamental message is very straightforward stuff without a lot of fluff! Also recommend Dale Carnegie's "How to Win Friends and Influence People."
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Inside This Book
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First Sentence:
Did you ever feel as though you and a co-worker were speaking in completely different languages? Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Lone Ranger, Perspective Check, Pygmalion Effect, World Wide Web, First Priority, Leadership Skills, Nurturing Yourself-and Mastering, Stephan Schiffman, President of the United States, Rick Kirschner New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Did you ever feel as though you and a co-worker were speaking in completely different languages? Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Lone Ranger, Perspective Check, Pygmalion Effect, World Wide Web, First Priority, Leadership Skills, Nurturing Yourself-and Mastering, Stephan Schiffman, President of the United States, Rick Kirschner New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 8
books:
See all 8 books this book cites
- The Winner Within: A Life Plan for Team Players by Pat Riley on page 292, and Back Matter
- Motivation and Personality by Abraham Harold Maslow in Back Matter
- You Can Negotiate Anything by Herb Cohen on page 255
- Communicate With Confidence! by Dianna Booher in Back Matter
- Getting Through to People by Jesse S. Nirenberg in Back Matter
See all 8 books this book cites
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