The Manager's Script Book tells you just what to say in any kind of face-to-face discussion with an employee or fellow manager-whether our purpose is to prod, praise, persuade or reprimand. Covering virtually every human relation problem you are likely to encounter in business and industry, it provides you with tested word-for-word scripts designed to motivate your people to perform to your highest expectations. Some 160 word-for-word scripts which address personnel problems managers are likely to encounter: discipline, work performance, health and safety, and pay and promotions.
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