Customer Reviews

The Manager's Troubleshooter

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Having been in management for more than 10 years, I found this book highly informative and wise in its counsel. Each of the seventeen chapters focuses on one area of troubleshooting. Within each troubleshooting area, there are up to nine scenarios in which one may choose which best fits one's problem situation. And, then, after each scenario, possible causes and cures along with "something to think about" are provided. In addition to all of this information -- and this is a real plus -- each scenario is labled a "shark" or an "elephant" or a "wolf"! This enables you, the manager, to prioritize your problems and when to troubleshoot them. For example, if a problem is labled a "shark," it requires your total attention right now (p. viii)! As evidenced by my comments, I strongly recommend this book for every manager's reference shelf

This handbook was my best friend during some very difficult management years. I would often refer to it when dealing with some sticky problem, and I was always impressed with the "common sense" approach. The brief scenarios and the page or two devoted to the problem was all I ever had time for. I give it to all of my colleagues who are becoming managers for the first time.

At one time, I used this text in a series of management seminars I was conducting during my career as a management consultant. It's an excellent addition to any manager's bookshelf because it provides context for a number of managerial challenges in dealing with people and then suggests avenues to pursue to resolve problems. It is not a step-by-step reference but it does contribute to successful analysis of situations and considerations for managerial action.