Conflict often plays a big part in the workplace, but when anger is out of control it can destroy working relationships and create a distinctly unpleasant atmosphere. This handbook focuses on the common workplace problem situations and helps you to understand why they cause people to lose their cool. It also gives you an action plan to manage your own anger, and other people's, and to help to heal relationships which have already been damaged.
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About the Author
Mary Hartley is a former teacher, who now works as a trainer and consultant to companies and education authorities. She is the author of Body Language at Work, The Good Stress Guide and Managing Anger at Work (all published by Sheldon Press) and lives in the south of England.
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Inside This Book
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First Sentence:
Anger is a complex emotion, made up of different reactions which range from feelings of mild irritation to extreme fury. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
dealing with angry people, managing anger New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Anger is a complex emotion, made up of different reactions which range from feelings of mild irritation to extreme fury. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
dealing with angry people, managing anger New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 100
books:
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1
book
cites this book:
- Good Stress Guide (Overcoming common problems) by Mary Hartley in Front Matter (1), and Front Matter (2)
- How to Stick to a Diet (Overcoming Common Problems) by Windy Dryden in Front Matter (1), and Front Matter (2)
- Overcoming Anger (Overcoming common problems) by Windy Dryden in Front Matter, and Back Matter
- Managing Anger: A Handbook of Proven Techniques (The Emotional First Aid Series by Roman Coronado-Bogdaniak, Linda J. Dillon Mitchell H. Messer in Back Matter
- How To Start A Conversation And Make Friends by Don Gabor in Front Matter
See all 100 books this book cites
- Heal the Hurt: How to Forgive and Move On (Overcoming Common Problems) by Ann Macaskill in Back Matter
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