Managing Change with Personal Resilience: 21 Keys for Bouncing Back & Staying on Top in Turbulent Organizations [Paperback]

Mark Kelly (Author), Linda Hoopes (Author), Daryl Conner (Author)

Book Description

Publication Date: August 19, 2003 | ISBN-10: 0970460643 | ISBN-13: 978-0970460646

This easy-to-read book distills three decades of research into 21 key ideas for managing and adapting to change. It is written for those who are experiencing change in their lives and organizations, and trying to understand the dynamics involved as well as how to cope.

Editorial Reviews

About the Author

Linda Hoopes, Ph.D., is an organizational psychologist and Senior Vice President at Conner Partners (formerly ODR). Contact Linda at [e-mail]

Mark Kelly, MBA, is an executive coach and management consultant at Raleigh Consulting Group, Inc. Contact Mark at [e-mail]

Excerpt. © Reprinted by permission. All rights reserved.

FOREWORD We live in turbulent times. We all know that life has become more hectic and confusing than we ever bargained for. But because we’re in the churn every day, it’s easy to lose perspective about what it all means. When turbulence is the norm and pools of tranquility are all but a distant memory, an interesting paradox is formed. Unanticipated events and consequences become so prevalent that even those who have learned to "expect the unexpected" can’t seem to escape the burden perpetual unrest imposes. People absorb ambiguity and uncertainty at ever-increasing rates. Still, chaos regularly exceeds the last threshold they learned to accommodate, forcing yet another recalibration of expectations. This is true in all aspects of our lives, but seldom is it felt more profoundly than in the organizations where we spend so much of our time and energy. In today’s business environment continuous, overlapping change has become a way of life, yet many of us feel progressively less prepared to resolve the problems and exploit the opportunities the gyrations produce.

When embarking on major new endeavors, organizations must find connecting links between the executives, managers and employees affected by change initiatives. These links serve as the circuitry through which the energy of successful implementation flows. There are many such connections that can be formed; this book is about one of the more powerful ones.

Fostering a specific type of strength and flexibility dramatically increases the likelihood of achieving our desired goals, especially among individuals and teams feeling the impact of major disruptions. The single most important characteristic common among people who successfully navigate unfamiliar territory is what will be discussed here as "resilience."

A resilient person or team not only survives change but actually bounces back, stronger than before the challenge. Beyond making sound decisions about what to shift, developing personal and team resilience is the single most important task related to increasing an organization’s competitive advantage during turbulent times. Resilience is important at three levels in the organization – the individual, the team, and the enterprise as a whole. We must cultivate resilient individuals who can create and serve in resilient teams. These teams, in turn, need to function in the aggregate as "nimble" companies.

Resilience is the essential component that helps transform the mystery of change into a manageable process. In a world where up to two-thirds of all change efforts are considered failures (or partial successes at best), the degree of resilience demonstrated is what separates those who succeed from those who don’t.

I have been a student of the change process for over thirty-five years, and have worked with a wide variety of organizations, leaders and employees throughout the world. Since 1974, when ODR was formed, my life’s sole work has been studying humans in transition and the impact of change in companies and government agencies. ODR’s exclusive focus has always been to provide consulting and research related to executing major organizational change.

Linda and Mark have distilled the critical findings from ODR’s three decades of work into 21 essential keys to help you better anticipate, understand, absorb, and adapt to the changes you and your organization will face in the coming years. Some of these principles and strategies may seem like applied common sense. Others may come across as subtler in nature, while still others may seem counter-intuitive. Regardless of appearances, each of the 21 foundations presented here is based on years of solid observation and research involving thousands of people in hundreds of organizations. I can predict one thing with confidence – the number, sophistication, and pace of the changes headed your way will accelerate for the rest of your life. Think of managing change as a generic life skill that you simply must possess. It is a general aptitude that allows you to survive and prosper in a world where the volume, speed, and complexity of change advance every year. Without this skill, the quality of existence (and possibly existence itself) can be in jeopardy. Resilience is one of the essentials to gaining mastery in this area. I know you will enjoy this book, but I invite you to go beyond merely "reading" its contents. For maximum value, seriously invest yourself in what Linda and Mark have made available. Explore the potential for not only strengthening your own personal resilience, but the resilience of others close to you, the work team you rely on, as well as the resilience of your entire enterprise.

Daryl R. Conner Consultant & Author Managing at the Speed of Change Leading at the Edge of Chaos

Product Details

• Paperback: 140 pages
• Publisher: Mark Kelly Books (August 19, 2003)
• Language: English
• ISBN-10: 0970460643
• ISBN-13: 978-0970460646
• Product Dimensions: 8.4 x 5.5 x 0.4 inches
• Shipping Weight: 6.9 ounces (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #277,404 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

5.0 out of 5 stars Table of Contents, May 4, 2004

By 

Mark Kelly (Raleigh, NC United States) - See all my reviews

This review is from: Managing Change with Personal Resilience: 21 Keys for Bouncing Back & Staying on Top in Turbulent Organizations (Paperback)

********
FOREWORD by Daryl R. Conner

PART 1: ADAPTING TO CHANGE
1. Here Comes More Change
2. Why Change is So Challenging
3. Bouncing Back with Resilience
4. What is Your Change Quota?
5. Regaining Control
6. Anticipation is a Double-Edged Sword
7. Get Ready for Resistance
8. Are You Type-D or Type-O?

PART 2: SEVEN FACETS OF RESILIENCE
9. The Resilience Characteristics
10. Positive World View
11. Positive Self-Concept
12. Focused Sense of Purpose
13. Flexible Thinking
14. Social Flexibility
15. Organizing Ambiguity
16. Proactive Experimentation

PART 3: ENHANCING RESILIENCE
17. Developing Balance
18. Building a Resilience Development Plan
19. Resilient Teams
20. Working in a Nimble Organization
21. Living the Resilient Life

APPENDICES: Resilience Resources

8 of 8 people found the following review helpful:

5.0 out of 5 stars If You are Experiencing Change in Your Life, January 15, 2006

By 

B Johnson "Life Coach" (San Diego, CA) - See all my reviews

This review is from: Managing Change with Personal Resilience: 21 Keys for Bouncing Back & Staying on Top in Turbulent Organizations (Paperback)

This book provides the best explanation of the dynamics of individual change and the importance of resilience of any of the dozen books I have read on this topic. Although the title says it is about change in organizations, it is also relevant for anyone going through change in any part of their life. It's very readable with good explanations and examples.

6 of 6 people found the following review helpful:

4.0 out of 5 stars Great Book for Understanding Change, February 19, 2006

By 

J Savage (Charlotte, NC USA) - See all my reviews

This review is from: Managing Change with Personal Resilience: 21 Keys for Bouncing Back & Staying on Top in Turbulent Organizations (Paperback)

This is a great "first read" on dealing with and managing change. As a manager in a large company, I spend a lot of my time helping my managers and department adapt to a never-ending onslaught of changes that we are experiencing.

We have all read this book to get a basic understanding of how change is affecting us, how we tend to view change, and the dynamics of change play out. The book is easy and enjoable to read and really focuses on the individual, as opposed to the whole organization. I would highly recommend it if you are going through changes in your organization.