See how best-practice companies effectively manage competitive intelligence (CI) knowledge in Managing Competitive Intelligence Knowledge in a Global Economy, a Best-Practice Report based on a consortium benchmarking study by APQC. Discover that successful management of CI knowledge within an organization can be modeled in a five-step process: focus the CI knowledge management efforts, implement CI knowledge creation, institutionalize CI knowledge, change, and hone CI efforts. The report presents 11 key findings within this model.
Subject Matter Experts
John Prescott, professor of business administration, University of Pittsburghs Joseph M. Katz Graduate School of Business
Jan Herring, principal, Herring & Associates
Best-Practice Partners
American Express Company
Dow Chemical Company
Procter & Gamble
Sequent Computer Systems
Skandia Insurance
Strategic Decisions Group
Xerox PARC