Managing Conflict Through Communication (4th Edition) 4th Edition

13 customer reviews
ISBN-13: 978-0205685561
ISBN-10: 0205685560
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Editorial Reviews

From the Back Cover

    This Fourth Edition of Managing Conflict Through Communication has been updated to reflect advances in the study of conflict. New chapters on group conflict, organizational conflict, intractable (social) conflicts, and creativity have been included to provide you with a greater variety of examples and real life context for the study of conflict and communication. In addition, many changes have been made to the content to make the material more accessible, clear, and engaging, including:

 

1.  The first four chapters have been reworked to help you gain an understanding of the nature of conflict, how it unfolds, what your options are, and how to best engage others.

 

2.  Tighter organization has been implemented throughout the text to help you better understand the broad outlines of conflict before delving deeper into the subjects.

 

3.  Some chapters from the previous edition have been combined to create a more coherent communication approach, including:

o       Chapter 2, “A Process View of Conflict,” combines chapter 9 and a portion of chapter 6 from the previous edition

o       Chapter 3, “Communication Options in Conflict” combines chapters 4 and 5 from the previous edition

o       Chapter 4, “Responding to Conflict: The STLC System,”  combines chapter 3 and portions of chapter 6 from the previous edition

o       Chapter 12, “Managing Conflict from a Theoretical Perspective” combines chapters 2 and 8 from the previous edition

 

4.  Separate chapters on anger and stress have been created from the formerly combined chapter, providing a wider range of skills and practices for managing stress and anger in conflict situations.

 

5.  Four new chapters have been added to provide a broader perspective on conflict, including:

o       Managing Group Conflict, Chapter 13

o       Managing Organizational Conflict, Chapter 14

o       Managing Social Conflict, Chapter 15

o       Creativity and the Ideal Conflict Manager, Chapter 16

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Product Details

  • Paperback: 320 pages
  • Publisher: Pearson; 4 edition (January 13, 2010)
  • Language: English
  • ISBN-10: 0205685560
  • ISBN-13: 978-0205685561
  • Product Dimensions: 7 x 0.7 x 9.1 inches
  • Shipping Weight: 15.2 ounces
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Best Sellers Rank: #768,294 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful By T. Yager on February 16, 2013
Timothy Yager
A Textbook Review
February 14, 2013
Managing Conflict Through Communication
Managing Conflict Through Communication fourth edition authored by Dr. Ruth Anna Abigail and Dr. Dudley D. Cahn. Dr. Abigail is a professor at the Emerita, School of Adult and Professional Studies, and Dr. Cahn is a professor at the SUNY New Paltz campus, a certified mediator and a Fulbright Scholar. This textbook is an excellent read for anyone who wishes to learn about resolving conflict using strategic steps and using the theories behind conflict to gain a better understanding of where and when the conflict began.
Managing Conflict Through Communication is an excellent read for the student although any person will be able to read the textbook and apply many of the recommendations made by the authors toward conflict management. This textbook is not filled with large hard to read words and offers practical application exercises at the end of each chapter. Abigail and Cahn have done an excellent job in defining conflict and showing the reader that we encounter conflict in our everyday lives. How we choose to address conflict is where this textbook comes into play.
Part one of the book guides us through what conflict really is, and outlines the cycles and patterns of conflict in an easy to comprehend structure. The authors introducing the different communication styles used, they define these as aggressive, assertive, non-assertive, and passive aggressive (Abigail & Cahn, 2011). In these chapters you will discover that many of the communication styles addressed are more behavior orientated, meaning how we deal with conflict (Abigail & Cahn, 2011). I found part one of the textbook very interesting and easily relatable to everyday life.
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This book has a great deal of information that is well laid out and easy to understand. Of course, like all learning it is only as valuable as the learner makes it. The information and strategies must be accepted, internalized and PUT INTO PRACTICE in order to be of any real value, so that is all in the "eye of the beholder." For me, I found it was one of the better textbooks for my graduate courses (if not the BEST) and ironically, I experienced a LIFE CHANGING upheaval during the course and this book proved an invaluable resource in handling the most difficult situations of my lifetime. I am not sure where I would have been without the learning it had afforded me prior to these events. BUY IT! If you do the work, you will not be sorry.
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Book arrived quickly and was in great condition. No inner markings, tears, highlighting, or page folding. Cover has a little wear, but only what you would expect after minor use (some wrinkles, slight wear on bottom edge from sitting on shelf, very minor spine wear). Over fantastic condition, will definitely purchase from seller again.
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excellent book for a class on conflict. Would have preferred to purchase on Kindle, since I have to travel - lugging a textbook gets old. However, great book with concepts well laid out. I especially like the way they put the key words & concepts at the beginning of each chapter. Chapter summaries were also good.
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I was lucky enough to have Professor Cahn as my instructor for the class that utilized this book. The book has a lot of practical ways to mediate and regulate human interaction. It shipped fast and was in great condition.
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By Dan the man on June 8, 2013
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This book contains a plethora of useful information. To some people, it might seem obvious, but to those with little conflict management experience, this book is a fantastic tool. Thanks Amazon!!!
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I bought this book as required for my communications class, and it is wonderful! Very insightful stuff inside to help with communicating with any one :)
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