Through interviews conducted with nonprofit agency managers in the New York City metropolitan area, Susan Bernstein vividly describes their experiences with "contracting out," the principal way that the "reluctant" American welfare state has of providing public services through the private sector. The agency administrators look upon this as a nightmarish game and their stories illuminate how welfare state mechanisms work in practice as well as the tangled nature of bureaucracies. Bernstein illustrates and analyzes these administrators' strategies for managing the administrative, ethical, and political issues of contracted services. "Managing Contracted Services" is one of the first books to examine how administrators manage contracted services in a bureaucratic and political environment. Author note: Susan R. Bernstein is Assistant Director for Administrative Operations in the Department of Social Work Services of The Mount Sinai Hospital, New York City.
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"This valuable piece of scholarly work examines an important facet of administrative behavior in social welfare agencies in a very sensitive and penetrating way. The ethnographic approach enables a fuller exploration of this practice terrain than is generally possible with survey research. With the benefit of this work, future students of administration should be better able to formulate questions to guide research." --Rino Patti
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Interviews with nonprofit agency managers illuminate how welfare state mechanisms work in practice and in the tangled nature of bureaucracies
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Key Phrases - Statistically Improbable Phrases (SIPs):
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voluntary agencies, nonprofit agency managers, compliance coordinator, seventeen agencies, one executive director, contracted services Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Service Delivery, Joint Commission, Game of Contracted Services, Sage Publications, The Nonprofit Sector, World of Nonprofit Agency Managers, Impact of Government Funding, The Haworth Press, The Urban Institute, Englewood Cliffs, Beverly Hills, United States, Decision Makers, Whatever It Takes, The Nature of Managerial Work, Rosabeth Moss Kanter, Study of Contracting Problems, Social Services, Technical Report Number, Purchase of Service Contracting, Tough Choices, Basic Handbook, Joyce Purnick, Margaret Gibelman Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Surprise Me!
voluntary agencies, nonprofit agency managers, compliance coordinator, seventeen agencies, one executive director, contracted services Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Service Delivery, Joint Commission, Game of Contracted Services, Sage Publications, The Nonprofit Sector, World of Nonprofit Agency Managers, Impact of Government Funding, The Haworth Press, The Urban Institute, Englewood Cliffs, Beverly Hills, United States, Decision Makers, Whatever It Takes, The Nature of Managerial Work, Rosabeth Moss Kanter, Study of Contracting Problems, Social Services, Technical Report Number, Purchase of Service Contracting, Tough Choices, Basic Handbook, Joyce Purnick, Margaret Gibelman Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Surprise Me!
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- Nonprofits in Urban America (Policy Studies Organisation Book) by Cynthia Jackson-Elmoore on page 86
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