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Managing Differences: How to Build Better Relationships at Work and Home 4th Edition

1 customer review
ISBN-13: 978-0962153457
ISBN-10: 0962153451
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Editorial Reviews

Nothing in life is more important than getting along with people. Our success at work and our happiness at home depend on our ability to communicate with others, especially when differences get in the way. Managing Differences shows you step-by-step how to harness the magical power of mediation to turn conflict into cooperation in everyday life. You will learn to use the simple yet powerful communication tool, Self Mediation ("Doing mediation without a third party"). It also outlines Managerial Mediation ("Doing mediation without being a mediator"), and introduces Real-time Mediation ("Doing mediation without doing mediation"). Because it is so easy to read and its message is so practical, the first edition of Managing Differences (published in five languages) has served as a sourcebook for a wide variety of training and educational programs, from community workshops to corporate HRD to university MBA courses. The expanded second edition contains real-life cases written by readers of the first edition describing how they used Self Mediation to resolve conflicts at work and at home. It is ideal for staff development, and invaluable for personal growth. Daniel Dana -- "The Conflict Doctor" -- is the Thomas Edison of interpersonal communication, inventing practical tools that help people get more out of their relationships at work and home. This book is essential reading for all who have a personal or professional interest in better communication. It will brighten your day!


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Product Details

  • Paperback: 240 pages
  • Publisher: M T I Pubns; 4 edition (July 2006)
  • Language: English
  • ISBN-10: 0962153451
  • ISBN-13: 978-0962153457
  • Product Dimensions: 0.6 x 5.2 x 8.5 inches
  • Shipping Weight: 12 ounces
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #1,046,822 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

1 of 1 people found the following review helpful By C. Stoneburg on January 19, 2012
Format: Paperback
Was shipped quickly and arrived in condition stated.

The book itself is an easy, non-intimidating read. It has lots of examples and conflict solving techniques.
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