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Managing Electronic Services: A Public Sector Perspective (Practitioner Series) [Paperback]

Ake Gr�nlund (Author), L. Albinsson (Author), T. Kauranne (Contributor), F. Hartkamp (Contributor), O. Forsgren (Contributor), H. Kritzenberger (Contributor)

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Book Description

ISBN-10: 1852332816 | ISBN-13: 978-1852332815 | Publication Date: July 31, 2000 | Edition: 1st Edition.

This easy-to-read guide to portal/electronic services development will help organizations achieve more proficient project management in developing gateways to electronic services. The presentation discusses the most important challenges and the factors for success, addressing both the electronic services themselves and the gateways to them. While most books address the technical, managerial, or economic issues, Managing Electronic Services adopts an organizational perspective. This approach not only integrates the managerial, technical and economic issues, but also puts them into the context of a customers or users requirements and expectations.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } This easy-to-read guide to portal/electronic services development will help organizations achieve more proficient project management in developing gateways to electronic services. The presentation discusses the most important challenges and the factors for success, addressing both the electronic services themselves and the gateways to them. While most books address the technical, managerial, or economic issues, Managing Electronic Services adopts an organizational perspective. This approach not only integrates the managerial, technical and economic issues, but also puts them into the context of a customers or users requirements and expectations.

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Product Details

Paperback: 268 pages
Publisher: Springer; 1st Edition. edition (July 31, 2000)
Language: English
ISBN-10: 1852332816
ISBN-13: 978-1852332815
Product Dimensions: 9.2 x 6.1 x 0.6 inches
Shipping Weight: 14.6 ounces (View shipping rates and policies)
Amazon Best Sellers Rank: #6,482,639 in Books (See Top 100 in Books)

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More About the Author

› Visit Amazon's Åke Grönlund Page

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Inside This Book (learn more)

First Sentence:
Cities enter the Internet en masse, but often with unclear motives, or motives that have little to do with professional management of electronic services. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
electronic service manager, electronic service management, electronic service processes, future technical platform, electronic service system, electronic services projects, teleshopping service, expert path, dozen challenges, competitive damage, public sector environment, home care staff, technical metaphors, poor usability, municipal sites, messy appearance, childcare centres, swimming hall, inconsistent terminology

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Tapville Web, Seaside City, Managing Electronic Services, Citizen Offices, World Wide Web, Boc Worm, Information Age, School Web, Stockwerp Web, America Online, Deputy Mayor, Enrol the Staff, Service Cottages, Sillycon Valley

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Citations (learn more)

This book cites 12 books:

Information Economics: Linking Business Performance to Information Technology by Marilyn M. Parker in Back Matter
Electronic Commerce and Business Communications (Practitioner Series) by Michael Chesher in Back Matter
Real-Time and Multi-Agent Systems (Practitioner Series) by Ammar Attoui in Front Matter
Computer-Based Diagnostic Systems (Practitioner Series) by Chris Price in Front Matter
Small Business (Contemporary American Fiction) by Tom Parker in Back Matter

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Books on Related Topics (learn more)

Electronic Government by �ke Gr�nlund

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Managing Internet and Intranet Technologies in Organizations by Subhasish DasGupta

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Developing IT Staff by Mary Clarkson

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