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Managing Employee Retention: A Strategic Accountability Approach (Improving Human Performance) [Hardcover]

Jack J. Phillips PhD in Human Resource Management. (Author), Adele O. Connell Ph.D. (Author)

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Book Description

September 29, 2003 0750674849 978-0750674843 1
During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging issues facing business. All indications point toward the issue compounding in the future and, even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders.

There are a variety of reasons for this, for example, the true cost of employee turnover is often underestimated. The causes of turnover are not adequately identified, and solutions are often not matched with the causes, so they fail. Preventive measures are either not in place or do not target the issues properly, and therefore have little or no effect, and a method for measuring progress and identifying a monetary value (ROI) on retention does not exist in most organizations.

'Managing Employee Retention' is a practical guide for managers to retain their talented employees. It shows how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs. The book presents a logical process of managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, and measuring the ROI of retention programs.

* Shows how to accurately cost turnover, providing examples and actual data from hundreds of organizations
* Presents effective ways to identiry the causes of turnover so the problems can be quickly rectified
* Shows how to measure the monetary return on investment of retention programs

Frequently Bought Together

Customers buy this book with Competing for Talent: Key Recruitment and Retention Strategies for Becoming an Employer of Choice $26.56

Managing Employee Retention: A Strategic Accountability Approach (Improving Human Performance) + Competing for Talent: Key Recruitment and Retention Strategies for Becoming an Employer of Choice


Editorial Reviews

Review

"Phillips and Connell give the hungry reader great food for action to finally tackle the employee retention problem. Too many accept employee retention problems as inevitable, Phillips
and Connell provide the techniques to solve the issues strategically and with accountability. If you're serious about managing employee retention, this book gives you both the "how to" and the "rationale" you need for success."
- Pat Crull, Vice President and Chief Learning Officer, Toys R' Us


"A comprehensive and valuable resource for all managers and HR professionals who want to retain critical talent in their organizations. This book
provides applied techniques for analyzing retention issues, calculating costs of attrition and creating effective retention solutions."
-Tamar Elkeles, Vice President, Learning and Development, QUALCOMM, Inc.

"I would certainly recommend this book to any leader with the desire and need to reduce turnover and improve employee satisfaction and performance levels. Managing Employee Retention is a simple to follow and easy to implement strategy to guide any company toward becoming an employer of choice."
- Harry Bond, President, Monical Pizza Corporation

Book Description

A practical guide to retaining talented employees

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Inside This Book (learn more)
First Sentence:
Employee turnover (leaving an organization) is a major organizational phenomenon. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
strategic accountability approach, retention solution, loaded cost profile, managing retention, turnover reduction strategy, monitor turnover, job embeddedness, retaining valued employees, business impact data, monitoring turnover, business impact measures, turnover issue, loaded costs, appropriate work environment, major cost categories, turnover records, intangible measures, turnover data, retention issue, excessive turnover, turnover costs, match solutions, turnover statistics, family support programs
Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, United States, San Francisco, Academy of Management, John Wiley, Prentice Hall, Business Week, Harvard Business School Press, American Management Association, Market-Focused Staffing, Measuring Return, Successful Talent Strategies, Achieving Superior Business Results, Retaining Your Best Employees, Sage Publications, The Human Resources Scorecard, Achieve Extraordinary Results, Archives Management, Best Companies, Bureau of Labor Statistics, Davies-Black Publishing, Journal of Management, Palo Alto, The Talent Solution, Banking Representative
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