Managing Enterprise Content: A Unified Content Strategy (2nd Edition) (Voices That Matter) [Paperback]

Ann Rockley (Author), Charles Cooper (Author)

Book Description

Publication Date: February 26, 2012 | Series: Voices That Matter

Smartphones, eBook readers, and tablet computers like the Apple iPad have forever changed the way people access and interact with content. Your customers expect the content you provide them to be adaptive --responding to the device, their location, their situation, and their personalized needs.

Authors Ann Rockley and Charles Cooper provide insights and guidelines that will help you develop a unified content strategy—a repeatable, systematic plan that can help you reach your customers, anytime, anywhere, on any device.

This up-to-date new edition of Managing Enterprise Content helps you:

• Determine business requirements

• Build your vision

• Design content that adapts to any device

• Develop content models, metadata, and workflow

• Put content governance in place

• Adapt to new and changed roles

• Identify tools requirements

With this book you’ll learn to design adaptable content that frees you from the tyranny of an ever increasing array of devices.

Editorial Reviews

About the Author

Ann Rockley, President of The Rockley Group, Inc. has an international reputation for developing XML-based content strategies. She has been instrumental in establishing the field in eContent, content reuse, intelligent content strategies for multi-platform delivery, eBooks, and content management best practices.

Charles Cooper, Vice President of The Rockley Group, Inc., has over 20 years of experience in quality assurance and over 15 years of experience in eContent, user experience, taxonomy, workflow design, composition, and digital publishing. He teaches, facilitates modeling sessions and develops taxonomy and workflow strategies.

Product Details

• Paperback: 384 pages
• Publisher: New Riders; 2 edition (February 26, 2012)
• Language: English
• ISBN-10: 032181536X
• ISBN-13: 978-0321815361
• Product Dimensions: 7.1 x 0.8 x 8.9 inches
• Shipping Weight: 1.6 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (10 customer reviews)
• Amazon Best Sellers Rank: #40,877 in Books (See Top 100 in Books)
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Most Helpful Customer Reviews

6 of 6 people found the following review helpful

5.0 out of 5 stars "Best of Breed" for Content Management in Theory and Practice May 29, 2012

By Diana M. Ost

Format:Paperback

It's taken me years and a lot of hard work to learn what Rockley and Cooper have so conveniently provided in in this great update of a content management classic, Managing Enterprise Content: A Unified Content Strategy (2nd Edition) (Voices That Matter). Written by Rockley Group founder and president, Ann Rockley, and Group vice president Charles Cooper (with a foreword by Kristina Halvorson), the book covers all you need to know about creating a comprehensive content process.

At 365 pages, the update might seem hefty, but it's chunked nicely into logical chapters that are short and very easy to absorb. The book is a nice carry-around size, and it sports a new cover and interior design, which is, quite frankly, gorgeous. Updated typefaces, sharp illustrations sprinkled throughout, and restful shading strategically placed in headings and on some pages makes the reading easy on the eyes. Kudos to Peachpit book designer Mimi Heft, who did a fantastic job.

Comprehensive enough for a beginner, but written in language that doesn't talk down to hard-core process people, Rockley and Cooper start with the all-important definition of content (which they call the "lifeblood of an organization"). From there, they cover basic information such as where content comes from, how organizational silos cause content chaos, and then they delve into the many aspects of content strategy as it relates to real-world processes in the context of delivery on today's multiple platforms.

By the second chapter, they get to the heart of the matter: the strategy and tasks needed to develop a content strategy that works. Some of the topics covered include content models and content reuse; process discovery and design; workflow, metadata and taxonomy; the roles you need in place to make it all happen and much more.

Additional information about methodologies and tools [including an introduction to Darwin Information Typing Architecture (DITA) and XML] and a smattering of suggested authoring tools and content management systems are very helpful. The Resources chapter (including a glossary, and my favorite -- a section full of checklists) is a great ending for a very useful book. The checklists alone make the book worth buying. They are guideposts to success for any content management team aiming to design and embed content process into their workplace. Case studies are also included, if you are like me, and need examples to solidify your understanding.

I wish the book had arrived last month, when I was part of the team revamping the content management process for a large high-tech company that I consult with. The detailed theory, conceptional information, and concrete how-to steps would have saved me a lot of explaining to those unfamiliar with business process improvement.

Note that The Rockley Group has other offerings for content management and strategy, including conferences, blog postings, and consulting as well the excellent primer on content management.

Give it a read, and you won't be sorry. I give this book 5 stars. And I am taking it to work with me tomorrow to share in the latest process design meeting.

4 of 4 people found the following review helpful

5.0 out of 5 stars Helpful illustrations, revealing case studies, inspiring insights May 11, 2012

By Marcia R. Johnston

Format:Paperback

The illustrations alone make this second edition worth picking up. For example, one glance at the the beer-can-chicken recipe in a print book, on an eReader, on a web page, and on a smartphone--and suddenly the abstract discussions of "information modeling" make perfect sense.

The case studies sprinkled throughout this edition also bring the realities of content management to life, most tellingly the last study: the "lesson in failure" due to "lack of ongoing oversight." Short-term budgeters, beware! (In this case, three years is a short term.)

Ann Rockley and Charles Cooper, along with the many folks who contributed to this book, did an impressively thorough job of covering all aspects of content management. This book represents a bright light of encouragement and insight for any who are brave enough to follow them into this daunting world.

3 of 3 people found the following review helpful

5.0 out of 5 stars An Indispensable Guide May 3, 2012

By Barbara R. Saunders

Format:Paperback

The second edition of "Managing Enterprise Content" offers a thorough, accessible introduction to content strategy practices that can protect your organization from pain, expense, and chaos in your transition to the digital age. Whether your challenge is migrating a print catalog to ebooks, capitalizing on your Web archives, or creating new content for multiple channels, Ann Rockley and Charles Cooper give wise advice about the best attack.