Covering the fundamentals of hotel management, this work provides hospitality professionals with the theories, background, and practical skills they need to be successful general managers. It is based on interviews with 53 general managers from hotels of varying size and management approach.
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Most Helpful Customer Reviews
7 of 10 people found the following review helpful:
4.0 out of 5 stars
text book like,
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This review is from: Managing Hotels Effectively: Lessons from Outstanding General Managers (Hardcover)
This book does a great job of introducing a lot of basic management ideas that a person would get if majoring in business management. first 4 chapters were very incitful but got dry toward the middle then the end was very good about controlling results of revenue and costs.
8 of 13 people found the following review helpful:
4.0 out of 5 stars
outstanding,
By andreas herzog (london, uk) - See all my reviews
This review is from: Managing Hotels Effectively: Lessons from Outstanding General Managers (Hardcover)
outstanding explanations and examples even for experienced hotel professionals. helps to understand what one is working for at the front office and probably helps to precede with the career in an operational department. the more the fo-staff knows about revenue, turnover and yieldmanagement the better the effectiveness of work. confidence increases as one knows what managers are concerned and talking about.
2 of 4 people found the following review helpful:
4.0 out of 5 stars
outstanding,
By andreas herzog (london, uk) - See all my reviews
This review is from: Managing Hotels Effectively: Lessons from Outstanding General Managers (Hardcover)
outstanding explanations and examples even for experienced hotel professionals. helps to understand what one is working for at the front office and probably helps to precede with the career in an operational department. the more the fo-staff knows about revenue, turnover and yieldmanagement the better the effectiveness of work. confidence increases as one knows what managers are concerned and talking about.
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Inside This Book
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First Sentence:
Although individual hotels are often part of great hotel chains, each hotel within a chain can be thought of as a separate business. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
individual hotel level, service phobia, business maintainer, key job demands, overhead deductions, occupancy goal, hotel department heads, occupancy forecast, beverage director, true immediacy, operational controller, outstanding hotels, hotel executives, convention bookings, organizational developer, managing hotels, subordinate acceptance, transient rooms, beverage department, beverage revenues, front office manager, hotel organization, competing hotels, holistic relations, business reservations Key Phrases - Capitalized Phrases (CAPs): (learn more)
Curtis Samuels, Frank Anderson, Lawrence Wagner, The Regal Hotel, Matthew Fox, New York, Richard James, William Scully, Jonathan Claiborne, Bruce Warren, United States, Bill Scully, New Orleans, Godfrey Bier, Charles Hotel, Heidi Baine, International Journal of Hospitality Management, The Bourbon Hotel, Chef Heidi, Hospitality Review, Marriott Hotels, Radisson Hotels International, Resort Industry, Embassy Suites, Matt Fox New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Although individual hotels are often part of great hotel chains, each hotel within a chain can be thought of as a separate business. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
individual hotel level, service phobia, business maintainer, key job demands, overhead deductions, occupancy goal, hotel department heads, occupancy forecast, beverage director, true immediacy, operational controller, outstanding hotels, hotel executives, convention bookings, organizational developer, managing hotels, subordinate acceptance, transient rooms, beverage department, beverage revenues, front office manager, hotel organization, competing hotels, holistic relations, business reservations Key Phrases - Capitalized Phrases (CAPs): (learn more)
Curtis Samuels, Frank Anderson, Lawrence Wagner, The Regal Hotel, Matthew Fox, New York, Richard James, William Scully, Jonathan Claiborne, Bruce Warren, United States, Bill Scully, New Orleans, Godfrey Bier, Charles Hotel, Heidi Baine, International Journal of Hospitality Management, The Bourbon Hotel, Chef Heidi, Hospitality Review, Marriott Hotels, Radisson Hotels International, Resort Industry, Embassy Suites, Matt Fox New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 31
books:
See all 31 books this book cites
3
books
cite this book:
- In Search of Excellence: Lessons from America's Best-Run Companies (Collins Business Essentials) by Thomas J. Peters on 8 pages
- Managing in the Service Economy by James L. Heskett on 5 pages
- Service America!: Doing Business in the New Economy by Karl Albrecht on 5 pages
- The Principles of Scientific Management by Frederick Winslow Taylor on page 171, page 178, and page 208
- Practice of Management (Drucker Series) by Peter F. Drucker on page 82, page 207, and page 258
See all 31 books this book cites
- Organizational Behaviour in Hotels and Restaurants: An International Perspective by Yvonne Guerrier on page 154, and Back Matter
- Introduction to the UK Hospitality Industry: A Comparative Approach by Bob Brotherton on page 20, and page 38
- Hotel/Restaurant Management Career Starter by LearningExpress Editors in Back Matter
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