For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.
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Book Description
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About the Author
Eileen Milner is a Principal Lecturer in Information Management at the University of North London
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This review is from: Managing Information and Knowledge in the Public Sector (Paperback)
An introductionary text, but needs to be updated since in manycases there have been lots of changes after the publication yr 2000 (transferred to digital printing 2005).
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Inside This Book
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First Sentence:
A key challenge for any organisation in the twenty-first century is to seek to maintain and improve its performance in an increasingly complex and competitive global operating environment, where change pressures appear to offer the only certainty. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
sector operating environment, confidentiality classification, public sector structures, call centre applications, public sector context, information age government, public service structures, public service operations, public service organisations, information auditing, information holdings, public sector organisations, operating culture, public service delivery, information assets, public sector operation, asset register, knowledge assets, public service provision, public sector managers, change agenda Key Phrases - Capitalized Phrases (CAPs): (learn more)
Commonwealth Government, United Kingdom, United States, National Health Service Executive, East Kilbride, Information Security Survey, Information Management Steering Committee, European Union, Brisbane City Council, Cabinet Office, Data Protection Registrar, Hawley Agenda, Inland Revenue, United Nations, University of North London New!
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
A key challenge for any organisation in the twenty-first century is to seek to maintain and improve its performance in an increasingly complex and competitive global operating environment, where change pressures appear to offer the only certainty. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
sector operating environment, confidentiality classification, public sector structures, call centre applications, public sector context, information age government, public service structures, public service operations, public service organisations, information auditing, information holdings, public sector organisations, operating culture, public service delivery, information assets, public sector operation, asset register, knowledge assets, public service provision, public sector managers, change agenda Key Phrases - Capitalized Phrases (CAPs): (learn more)
Commonwealth Government, United Kingdom, United States, National Health Service Executive, East Kilbride, Information Security Survey, Information Management Steering Committee, European Union, Brisbane City Council, Cabinet Office, Data Protection Registrar, Hawley Agenda, Inland Revenue, United Nations, University of North London New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 25
books:
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6
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- Managing Information and Knowledge in the Public Sector by Eileen Milner in Front Matter (1), and Front Matter (2)
- Knowledge Management (A Real Business Guide) by Stuart Rock on page 65
- Data Protection (Miscellaneous Subject Access Exemptions)(Amendment) by The Home Office in Back Matter
- Managing Information for the Competitive Edge by Ethel Auster in Back Matter
- Intellectual Capital: The New Wealth of Organizations by Thomas A. Stewart in Back Matter
See all 25 books this book cites
- Delivering the Vision: Public Services for the Information Society and the Knowledge Economy by Eileen Milner in Front Matter (1), Front Matter (2), and page 16
- Knowledge Management in Electronic Government: 5th IFIP International Working Conference, KMGov 2004, Krems, Austria, May 17-19, 2004, Proceedings ... / Lecture Notes in Artificial Intelligence) by Maria A. Wimmer on page 7, and page 287
- Delivering the Vision: Public Services for the Information Society and the Knowledge Economy by Eileen Milner in Front Matter (1), and Front Matter (2)
- Digital Democracy by Barry N. Hague in Front Matter
- Digital Democracy: Discourse and Decision Making in the Information Age by Barry N. Hague in Front Matter
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