Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes [Hardcover]

Martin J. Eppler (Author)

Book Description

Publication Date: August 21, 2006

The 2nd edition of this book shows how the quality of information can be improved in such knowledge-intensive processes as on-line communication, strategy, product development, or consulting. The text offers proven principles for applying information quality management to a variety of information products. Case studies show how information quality management can increase satisfaction of knowledge workers and information consumers. Includes much new material.

Editorial Reviews

Review

From the reviews of the second edition: "Eppler’s framework is fairly intuitive and sound. … He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others’ perspectives. … I would recommend Eppler’s book for chief information officers. … The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)

Product Details

• Hardcover: 410 pages
• Publisher: Springer; 2nd edition (August 21, 2006)
• Language: English
• ISBN-10: 3540314083
• ISBN-13: 978-3540314080
• Product Dimensions: 9.4 x 6.4 x 1.1 inches
• Shipping Weight: 1.6 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #1,083,309 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars Information Enlightenment, March 16, 2011

By 

R. Ordowich - See all my reviews
(REAL NAME)   

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This review is from: Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes (Hardcover)

This book is one of the most comprehensive and cohesive analysis of information quality I have read. Even though it focuses on data used in knowledge-intensive processes, much of what is described applies to many common uses of data in business. The book identifies the various authors and theories about data quality as a backdrop and weaves these various discontinuous theories and opinions into a mosaic that provides the foundations of a framework for information quality.

This is not a silver bullet solution or 7 steps to data quality salvation or anecdotal example book but a complete theoretical and practical explanation of the opportunities, challenges and complexities related to information quality. This is a book for those would consider information quality a mission. The book outlines systemic quality with information being the focus. It examines not only the processing of the information in systems but the human factors affecting information quality.

If you read this book and think you know about data quality, read it again. You missed a lot the first time through. If you work with information in a technical or non-technical role, read this book. If you've read other books in data quality and think you "have seen the light", you are in a dark room. If you find yourself carrying this book with you, you have gained knowledge of information quality that few have attained.

This book exposes all of the subtleties, idiosyncrasies and complexities with information and with humans who process information. It is revealing, instructive and enlightening. It describes rather prescribes and helps you to understand and internalize your understanding about information and information quality.

0 of 2 people found the following review helpful:

5.0 out of 5 stars Excellent product, March 24, 2011

By 

Ramon - See all my reviews

Amazon Verified Purchase

This review is from: Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes (Hardcover)

I receive my book on time and the conditions are excellent practically brand new!!!

Thank you, I highly recommend the vendor and the service.