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Managing Information Technology for Business Value: Practical Strategies for IT and Business Managers (IT Best Practices series) Paperback – April 1, 2004


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Product Details

  • Series: IT Best Practices series
  • Paperback: 350 pages
  • Publisher: Intel Press (April 2004)
  • Language: English
  • ISBN-10: 0971786178
  • ISBN-13: 978-0971786172
  • Product Dimensions: 9.2 x 7.5 x 0.7 inches
  • Shipping Weight: 1.3 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Best Sellers Rank: #1,925,645 in Books (See Top 100 in Books)

Editorial Reviews

Review

"...Curley explains...how IT investments can be managed systematically and how quality IT investments can improve business fundamentals." -- Jeanne Ross, Principal Research Scientist, MIT Sloan Centre for Information Systems Research

"If you have any impact on IT in your organization, you owe it to your shareholders to read this book." -- John Fleming, CEO, Enzo Consulting

"Offers practical advice and insights into how to respond to these challenges . . . [Should be] required reading for all IT executives." -- Paul Tallon, Carroll School of Management, Boston College

About the Author

Martin Curley is currently Director of IT People, Intellectual Capital and Solutions at Intel Corporation, where he is responsible for the IT group's organizational and professional development, intellectual capital management and solutions prototyping. With this broad focus, Martin keeps IT in a position to meet Intel's future needs while advancing Intel's products and technology in the industry. Previously, Martin has also held IT management and engineering positions at General Electric in Ireland and Philips Electronics in the Netherlands. He brings to this book a broad base of experience running operational IT organizations at both GE and Intel, coupled with his role of co-Director of IT Strategy and Technology and as Director of IT People, Intellectual Capital and Solutions at Intel.

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Most Helpful Customer Reviews

13 of 13 people found the following review helpful By Hugh Claffey on July 29, 2004
Format: Paperback Verified Purchase
Imagine you manage a utility, your customers expect your service anytime they want it, anywhere they happen to be, and at a low price. So far it's a pretty complex job, now imagine that your utility is subject to almost continuous innovation, with substantial changes happening every three to five years, and industry-transforming changes occurring approximately once a decade. Your customers expect all the new stuff, anytime, everywhere and cheaper than before. And, if that's not enough, your suppliers emit enough hype to make Hollywood blush, every new release is a blockbuster and a must-have.

Such is the life of the IT manager, or in larger organisations the CIO, Chief Information Officer - which, as the author suggests, could also translate as 'Career Is Over'. This book provides a framework for harassed IT executives to attempt to an organisational self-assessment , and outlines a methodology of getting closer to the customer. The framework is based on the Capability Maturity Model - a familiar concept originally designed to inculcate Quality Systems into software design- and builds a case for describing the evolution of IT departments from chaos through technical service provide to business partner. The methodology can be summarized as aligning IT products and services with customer requirements, and highlighting the costs of IT products and services i.e. being more explicit about 'pay-per-use' costings, so customers will budget as well as demand. There are good real-world examples of decisions taken, business cases ratified and changes justified and implemented through the book.
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3 of 3 people found the following review helpful By J. Kenneally on July 22, 2004
Format: Paperback
If you want to ensure that sound economic sense prevails over organisational politics when it comes to making IT decisions, then this book is an invaluable resource and immediately useful.

It provides a useful mix of what should be done with how it should be done. The presentation of ideas and approaches via maturity frameworks is helpful as it allows you to easily identify how effective your IT function really is and where it needs to be. Overall, it's clearly written and well presented.

This book provides an excellent roadmap to enable the IT function to increase its business value to your organisation in a more meaningful and purposeful manner.
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Format: Paperback
This book is a must read for IT executives and managers and should be at their desks for a continuous reference. The value of this book is in both its completeness and its provision for examples and applications. The subject area -- measuring the value of IT is a dry one -- but very important. Too many other books in this area are fraught with faddish approaches that often mimic business management but gets the CIO and IT leader into more trouble. NOT THIS BOOK.

Curley treats the subject of business value and IT with the rigor of a practical manager and the open mind of a researcher. Incorporating tools like maturity models to assess where you stand and the techniques used at different levels is a real help to executives looking to lead IT. Curley brings in the best from thought leaders at MIT, Gartner and other areas to give the reader the true state of the art in this subject area.

This book is a must read / reference for IT managers and executives. The publisher is Intel press so the book concentrates on the IT operational metrics and business values and often uses Intel as their examples. This is great in terms of providing deep practical advice. However, many of the business value challenges of the future rest with that the business value of IT beyond operations. The book is valuable in this area although not as strong as it is in traditional IT.

So, add this to your core set of reference materials that would include IT Governance (Weill and Ross), New CIO Leader (Broadbent and Kitzis), IT Risk (Westerman and Hunter) and Enterprise Architecture (Ross and Weill).
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3 of 4 people found the following review helpful By darlyne Thepkulchon on February 1, 2005
Format: Paperback
This book provided me with some helpful insights on certain aspects I overlooked in regards to IT managment. I was able to integrate some of this knowledge into my line of work.
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Format: Paperback
I used this book to prepare a course about Information Technology investment evaluation in a MBA course, and found in it a lot of good material combining practice and theory. Very good.
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