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Managing the Lodging Operation Paperback – February 19, 2005

ISBN-13: 978-0131129931 ISBN-10: 0131129937

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Managing the Lodging Operation + Hospitality Sales and Marketing with Answer Sheet (AHLEI) (6th Edition) (AHLEI - Hospitality Sales and Marketing)
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From the Back Cover

Using an understandable, reader-friendly writing style to provide comprehensive coverage, this book focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.Chapter topics cover managing supply and demand, improving employee performance, increasing income, revenue and cost management, improving productivity, managing customer service, and managing quality.For individuals interested in the field of hotel management, and for hotel managers who aspire to become General Managers.

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Managing the Lodging Operation
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