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Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce Hardcover – August 31, 2015

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Editorial Reviews

From the Inside Flap

Tap into the potential of theMillennial Generation.

With professionals enjoying longer careers than ever before, offices encompass multiple generations of employees. However, the rise of "the Millennials," also known as "Generation Y," has brought a new set of challenges to managers. Millennials work differently, think differently, and have a different set of priorities. This can leave non-Millennial managers, at best, confused about how to manage and motivate their teams.

That's just the short-term challenge for businesses. The long-term challenge is to find a way to win and retain top talent from this generation of workers, who are more willing than any generation before them to leave a position if they find something more interesting or more lucrative. With 50 percent of business executives set to retire in the next five years, and thousands of others poised to do the same soon after, it's essential to build up a staff of dedicated, invested Millennials in the workforce of any company that's serious about its survival.

Managing the Millennials delves into the differences between the generations at work today in businesses around the country, and digs deep to explore what makes the Millennial generation so different from the ones that came before. It identifies nine crucial points of tension that result from clashing value systems among these generations, and then provides nine approaches to resolve clashes, build communication, nurture collaborative teams, and create long-lasting relationships across generations of colleagues.

With examples from managers and executives in every area of business, fascinating analysis of performance and behavioral patterns across generations, as well as tested techniques you can put into effect at your organization, Managing the Millennials gives you the knowledge and tactics you need to push your workforce to new levels of productivity.

From the Back Cover

Praise for Managing the Millenials

"Managing the Millennials is a must-read for every leader who wants his or her organization to have a great future."
Ken Blanchard, coauthor of The One Minute Manager and author of Leading at a Higher Level

"Managing the Millennials is a practical hands-on approach to understanding how generational tension gets created and what to do about it. I was fascinated by what I learned and excited about sharing it within our company."
Robert McKnight, founder and CEO, Quiksilver, Inc.

"Managing the Millennials has taught us how to harvest the creativity and energy of a new generation and inspire those of us who lead them."
Bruce Ratner, CEO, Forest City Ratner Companies, and principle owner, NBA New Jersey Nets

"Managing the Millennials is the first book to fuse the authors' cutting-edge concepts with a powerful and easy-to-use framework for putting their ideas into action. This is one book that I will wholeheartedly recommend to every business leader whose job includes managing people."
Peter Economy, bestselling coauthor of Managing For Dummies and associate editor, Leader to Leader journal

"This book is timely and practical for those facing the challenge of managing across generations."
Laura Curnutt Santana, PhD, Senior Enterprise Associate, Center for Creative Leadership

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Product Details

  • Hardcover: 192 pages
  • Publisher: Wiley; 1 edition (August 31, 2015)
  • Language: English
  • ISBN-10: 0470563931
  • ISBN-13: 978-0470563939
  • Product Dimensions: 6.3 x 0.8 x 9.3 inches
  • Shipping Weight: 12.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (32 customer reviews)
  • Amazon Best Sellers Rank: #26,953 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

19 of 23 people found the following review helpful By John W. Pearson VINE VOICE on May 14, 2010
Format: Hardcover
The first line of the book hooked me: "Raise your hand if you have ever had an encounter with a younger employee that left you completely puzzled. Relax, you are not alone!"

So the co-authors are urging you to lower your blood pressure--and learn some new skill sets so you can work with, and bless, the radically different Millennial Generation. How different are they?

The Millennial Generation (also known as GenY, born between 1978 and 1996) are the first generation "that does not need an authority figure to access information."

"We do not expect you to be our best friend," admonishes a Millennial, "but when you evaluate or critique us, we want you to do it in a friendly way (just like our parents did)."

"She asked for an extended lunch hour to go shopping with friends, after her third day on the job."

"They pick up computer and cash register skills quickly, but if it breaks they cannot count back change from a $10 bill."

Yikes! The authors warn that if we don't bridge the gap and understand Millennials--then who will fill the leadership roles in the future? According to a workforce crisis study, "At least 50 percent of the executives in the United States will be eligible to retire in the next five years." So--get with it!

Yet, "from an early age, Millennials were taught that they were special," and that, along with other cringe factor characteristics has revealed a work environment where "the tension is so thick in some organizations that it has become debilitating." Come on, can't we all just get along?

I read Chapter 11 first (a common ploy to see if a book is any good).
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5 of 5 people found the following review helpful By Dr. Andrew on September 10, 2010
Format: Hardcover
As a veteran college professor and administrator, I found this work to be extremely practical. The cases reflect a real-world context with which most readers will easily relate. The clear and concise implications drawn from the research are insightful and relevant. As the millennial generation forges new frontiers never before possible, the book is a timely relief - particularly for those of us a couple of generations removed.

Kudos to the team for a helpful work.
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9 of 11 people found the following review helpful By Paul Croshaw on April 21, 2010
Format: Hardcover
I hired my first "millennial" about two years ago and was constantly thrown curve balls with the way they worked, the way they answered my questions, their actions, and the ease they would make requests from me. In the end I was forced to adapt because they had the tech savy I needed to keep my business up to day. But, I made some crucial mistakes with a few that cost me lots in time and money. But after finding and reading "Managing the Millennials" I believe I found a "key" to this new world. Just about all the situations I've faced with the millennials are apparently not new, and listed in this extremely organized book. I especially like the charts and examples of what a manager says and what a millennial hears. Also how different millennials work and the incentives that work best for those individuals. I read the book in two sittings and now keep my copy in my desk as a situational reference - which I've already used several times. Buy the book - believe me - it's going to save and make you money!
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2 of 2 people found the following review helpful By barakbar7 on March 9, 2014
Format: Kindle Edition Verified Purchase
In my preparation for conference seminar, I downloaded and read about 10 different books on the subject related to Millennials in the workplace. Espinoza hit it on the head on a number of different points.

He mentions it in the opening paragraphs, but it bears repeating -- the practices you take away from this books will make you a better manager of employees of all ages, not just millennials.

My favorite section of the book dealt with "suspending the bias of your own experience". Espinoza goes into more detail, but it's essentially the ability of managers to not reflect back on their managers treated them as newbies, but instead develop a new framework of their own that is more suited for this time, place, and cultural shift.
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4 of 5 people found the following review helpful By Jo on October 20, 2010
Format: Hardcover Verified Purchase
I have read and re-read your book, Managing the Millenials, and am planning to incorporate the key concepts into a workshop I teach to rural health care leaders. The book is a great framework for understanding the issues for Gen Y and confronting the stereotyping in a practical way. It is solid conceptually and offers real opportunities for skill development. Very useful.
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2 of 3 people found the following review helpful By Rolf Dobelli HALL OF FAMETOP 1000 REVIEWER on November 1, 2011
Format: Hardcover
Those difficult 20-somethings in your workforce address the CEO by first name, talk out of turn in meetings, and show up late but gladly pull all-nighters. They bristle at your suggestions but thrive on complex challenges. They're special - that's what their parents and teachers always told them. They're the Millennials, complex, multitasking, technologically savvy, exasperating, bright but entitled new employees entering the workforce by the millions. Consultants and professors Chip Espinoza, Mick Ukleja and Craig Rusch offer tactics and strategies for managers confused by this unpredictable generation. Though the authors don't mind painting this or any other generations with a very broad brush, they still present much useful advice. getAbstract suggests throwing out the rule book and adopting the authors' nine strategies for getting the most out of your youngest workers.
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