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1.0 out of 5 stars
I know first hand this book is mostly fiction,
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This review is from: Managing Quality in America's Most Admired Companies (Hardcover)
I don't know about all of the companies mentioned, but the chapter on the 3M plant in Chico, California is very skewed.
I worked there for 11 years. I have worked with every person they mention, and it seems like the author just retyped whatever hype the 3M Chico management handed them. 3M Chico closed it's doors in 1999, despite ample warnings and time to change, so I don't think it is a model for other companies to follow. This makes me wonder if any of the information in this book is really researched. Just an insider's opinion. |
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Managing Quality in America's Most Admired Companies by Jay W. Spechler (Hardcover - April 1, 1993)
$49.95
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