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Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.
About the Author
James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. He holds bachelor's and master's degrees in industrial engineering from Purdue and a Ph.D. in industrial and systems engineering from Georgia Tech. His professional career includes a stint as president of the Decision Sciences Institute (1997-1998) and eleven years of service to the Malcolm Baldrige National Quality Award program on the Board of Examiners and the Panel of Judges. During the annual Quality Congress in May 2004, The American Society for Quality presented Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for their book THE MANAGEMENT AND CONTROL OF QUALITY, Sixth Edition. They received the Crosby Medal "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."
William M. Lindsay is a Professor of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D from Georgia State University. He has authored numerous articles in quality management, business strategy, and distance education. In addition to co-authoring six editions of The Management and Control of Quality, he is the co-author of the text, Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award from 1999-2002, as a judge for the Kentucky Quality Award since 2000, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati in 1997-1999. He is a senior member and Past President of the Cincinnati Chapter of the Institute of Industrial Engineers and is a member of the American Society for Quality (ASQ), in addition to many other professional organizations. His teaching experience includes quality management, project management, operations management, organizational theory and development, and business strategy. His research interests include applications of quality management to service and manufacturing operations, performance management, project management, employee involvement, and distance education.
Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.
About the Author
James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. He holds bachelor's and master's degrees in industrial engineering from Purdue and a Ph.D. in industrial and systems engineering from Georgia Tech. His professional career includes a stint as president of the Decision Sciences Institute (1997-1998) and eleven years of service to the Malcolm Baldrige National Quality Award program on the Board of Examiners and the Panel of Judges. During the annual Quality Congress in May 2004, The American Society for Quality presented Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for their book THE MANAGEMENT AND CONTROL OF QUALITY, Sixth Edition. They received the Crosby Medal "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."
William M. Lindsay is a Professor of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D from Georgia State University. He has authored numerous articles in quality management, business strategy, and distance education. In addition to co-authoring six editions of The Management and Control of Quality, he is the co-author of the text, Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award from 1999-2002, as a judge for the Kentucky Quality Award since 2000, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati in 1997-1999. He is a senior member and Past President of the Cincinnati Chapter of the Institute of Industrial Engineers and is a member of the American Society for Quality (ASQ), in addition to many other professional organizations. His teaching experience includes quality management, project management, operations management, organizational theory and development, and business strategy. His research interests include applications of quality management to service and manufacturing operations, performance management, project management, employee involvement, and distance education.
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bonus materials, skilled care, industrial engineering, leading practices, human resource focus, organizational profile, improvement guidelines, grand average, new workbook, inpatient services, employee empowerment, quality pledge, product realization, developmental education, including useful tools, modified control limits, life characteristics curve, process capability calculations, customer satisfaction efforts, strategic information management, clean locker rooms, total quality principles, total quality philosophy, quality life cycle, total quality system Key Phrases - Capitalized Phrases (CAPs): (learn more)
Thomson Learning, All Rights Reserved, Quality Progress, New York, The Management System, United States, Quality Digest, Baldrige Award, The Quality System, Gold Star, Business Week, Malcolm Baldrige National Quality Award, The Ritz-Carlton, Process Management, Quality Press, High-Performance Human Resource Practices, The Free Press, Discussion Questions, General Electric, Department of Commerce, Edwards Deming, House of Quality, Harvard Business Review, Bell Laboratories, Statistical Process Control Browse Sample Pages:
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bonus materials, skilled care, industrial engineering, leading practices, human resource focus, organizational profile, improvement guidelines, grand average, new workbook, inpatient services, employee empowerment, quality pledge, product realization, developmental education, including useful tools, modified control limits, life characteristics curve, process capability calculations, customer satisfaction efforts, strategic information management, clean locker rooms, total quality principles, total quality philosophy, quality life cycle, total quality system Key Phrases - Capitalized Phrases (CAPs): (learn more)
Thomson Learning, All Rights Reserved, Quality Progress, New York, The Management System, United States, Quality Digest, Baldrige Award, The Quality System, Gold Star, Business Week, Malcolm Baldrige National Quality Award, The Ritz-Carlton, Process Management, Quality Press, High-Performance Human Resource Practices, The Free Press, Discussion Questions, General Electric, Department of Commerce, Edwards Deming, House of Quality, Harvard Business Review, Bell Laboratories, Statistical Process Control Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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96% buy the item featured on this page: Managing for Quality and Performance Excellence (with CD-ROM) $168.76 |
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1% buy The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning $10.36 |
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1% buy Project Management with MS Project CD + Student CD (McGraw-Hill/Irwin Series Operations and Decision Sciences) $131.19 |
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