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Managing Service Delivery Processes: Linking Strategy to Operations Paperback – December 31, 2005

ISBN-13: 978-0873896757 ISBN-10: 0873896750 Edition: Pck

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Product Details

  • Paperback: 368 pages
  • Publisher: ASQ Quality Press; Pck edition (December 31, 2005)
  • Language: English
  • ISBN-10: 0873896750
  • ISBN-13: 978-0873896757
  • Product Dimensions: 1 x 7 x 9.8 inches
  • Shipping Weight: 1.6 pounds
  • Amazon Best Sellers Rank: #2,961,968 in Books (See Top 100 in Books)

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About the Author

Jean Harvey is currently professor of operations management at the University of Quebec in Montreal (ESG-UQAM), where he was recently awarded the "high-performance prize" (2004-2005) by the alumni association of the business school. He also regularly acts as a consultant to organizations of all sizes, and is involved in executive education in 12 countries on three continents. He is a lifetime member of the Production and Operations Management Society. He holds an MBA from Hautes études Commerciales and a PhD from Western Ontario, both in business. Harvey previously authored La Gestion de Services (The Management of Services), which won a PricewaterhouseCoopers Award for best business book in French in 2000.

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