Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Managing Service Delivery Processes: Linking Strategy to Operations Paperback – December 31, 2005

ISBN-13: 978-0873896757 ISBN-10: 0873896750 Edition: Pck

9 New from $24.99 14 Used from $7.99
Amazon Price New from Used from
Paperback
"Please retry"
$24.99 $7.99
12%20Days%20of%20Deals%20in%20Books
NO_CONTENT_IN_FEATURE

Best Books of the Year
Best Books of 2014
Looking for something great to read? Browse our editors' picks for 2014's Best Books of the Year in fiction, nonfiction, mysteries, children's books, and much more.

Product Details

  • Paperback: 368 pages
  • Publisher: ASQ Quality Press; Pck edition (December 31, 2005)
  • Language: English
  • ISBN-10: 0873896750
  • ISBN-13: 978-0873896757
  • Product Dimensions: 1 x 7 x 9.8 inches
  • Shipping Weight: 1.6 pounds
  • Amazon Best Sellers Rank: #2,961,968 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Jean Harvey is currently professor of operations management at the University of Quebec in Montreal (ESG-UQAM), where he was recently awarded the "high-performance prize" (2004-2005) by the alumni association of the business school. He also regularly acts as a consultant to organizations of all sizes, and is involved in executive education in 12 countries on three continents. He is a lifetime member of the Production and Operations Management Society. He holds an MBA from Hautes études Commerciales and a PhD from Western Ontario, both in business. Harvey previously authored La Gestion de Services (The Management of Services), which won a PricewaterhouseCoopers Award for best business book in French in 2000.

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

There are no customer reviews yet.
5 star
4 star
3 star
2 star
1 star
Share your thoughts with other customers