Cases on Managing E-Services (Premier Reference Source) [Hardcover]

Ada Scupola (Author, Editor)

Book Description

Publication Date: October 16, 2008 | ISBN-10: 1605660647 | ISBN-13: 978-1605660646

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

Editorial Reviews

Review

"Editor Scupola has compiled these research studies on the management of e-services, providing both information service technicians and managers with the latest technical advances in business-to-business, business-to-consumer, and e-government applications." --Book News Inc. (February 2009)

About the Author

Ada Scupola is an associate professor at the Department of Communication, Business and Information Technologies, Roskilde University, Denmark. She holds a PhD in social sciences from Roskilde University, an MBA from the University of Maryland at College Park, USA and a MSc. from the University of Bari, Italy. She is the editor-in-chief of The International Journal of E-Services and Mobile Applications. Her main research interests are e-services, adoption and diffusion of e-commerce and e-services in SMEs, ICTs in clusters of companies, the impact of e-commerce on industrial and organizational structures. She is collaborating and has collaborated to several national and international research projects on the above subjects. Her research has been published in several international journals among which the Journal of Electronic Commerce in Organizations, The Journal of Information Science, The Journal of Global Information Technology Management, Scandinavian Journal of Information Systems, The Journal of Electronic Commerce in Developing Countries and in numerous book chapters and international conferences.

Product Details

• Hardcover: 324 pages
• Publisher: Information Science Reference (October 16, 2008)
• Language: English
• ISBN-10: 1605660647
• ISBN-13: 978-1605660646
• Product Dimensions: 11.1 x 8.7 x 0.7 inches
• Shipping Weight: 2.3 pounds (View shipping rates and policies)
• Amazon Best Sellers Rank: #8,471,169 in Books (See Top 100 in Books)