“Of course there is 'nothing new under the sun'—butKarl Weick and Kathleen Sutcliffe come as close as is humanlyimaginable in this latest version of Managing theUnexpected. No issue is more timely (alas), and there maybe no approach that is more original and thoughtful anduseful and data-rich than what you'll find between the coversof this book.”—Tom Peters, author, In Search ofExcellence
“For those managing or studying organizations likenuclear power plants and aircraft carrier flight decks, Weick andSutcliffe's original edition was a godsend, providing a newlanguage and conceptual structure for understanding whysome of these organizations perform so much better thanothers—and helping those who manage in less extremeenvironments gain to boost their own performance. This latestedition includes valuable new examples and an expanded treatment ofthe critical concepts of anticipation andcontainment—and it is filled with useful adviceabout how to achieve high performance in anysetting.”
—Herman B. “Dutch” Leonard, George F. Baker,Jr., Professor of Public Management, John F. Kennedy School ofGovernment, Harvard University and Eliot I. Snider and FamilyProfessor of Business Administration, Harvard BusinessSchool
Since the first edition of Managing the Unexpected was publishedin 2001, the unexpected has become a growing part of our everydaylives. The unexpected is often dramatic, as with hurricanes orterrorist attacks. But the unexpected can also come in more subtleforms, such as a small organizational lapse that leads to a majorblunder, or an unexamined assumption that costs lives in a crisis.Why are some organizations better able than others to maintainfunction and structure in the face of unanticipated change?
Authors Karl E. Weick and Kathleen M. Sutcliffe answer thisquestion by pointing to high reliability organizations (HROs), suchas emergency rooms in hospitals, flight operations of aircraftcarriers, and firefighting units, as models to follow. Theseorganizations have developed ways of acting and styles of learningthat enable them to manage the unexpected better than otherorganizations. Thoroughly revised and updated, the second editionof the groundbreaking book Managing the Unexpected uses HROs as atemplate for any institution that wants to better organize for highreliability.
The authors reveal how HROs create a collective state ofmindfulness that produces an enhanced ability to discover andcorrect errors before they escalate into a crisis. A mindfulinfrastructure continually
Through a discussion of the principle of mindfulness and thepractices that can be used to apply it, the authors show how toanticipate and respond to threats with flexibility rather thanrigidity. Their practical, solutions-oriented approach includesnumerous case studies demonstrating mindful practices and enablesreaders to assess and implement mindfulness in their ownorganizations.
Managing the Unexpected is a guide for learning the hard-wonlessons of high reliability organizations that are able to manageunexpected threats and bounce back in a stronger position to tacklefuture challenges.
The book chapters have been arranged in away enables you to understand well the ideas behind the High Reliability Organization (HRO) and it's principles. Read morePublished 5 months ago by Khalid Alhaqqan
An excellent book for anyone trying to improve the resiliency of their systems, processes, and/or organization. Well-written and easy to understand.Published 6 months ago by R. McClanahan
If you are trying to move toward high reliability, this book gives you the background to begin the process. I found it be well worth the time.Published 8 months ago by scott farrell
I bought this for my daughter to broaden her corporate horizons. It was recommended by a military chief of staff on CSPAN. Read morePublished 13 months ago by dmh1218
This is a good book. It is great for managers. A good read. If you are not a manager I think you would enjoy this book also.Published 13 months ago by LL
This book is a great learning tool. Excellent reading and good examples. Must read for all leaders managing in this unpredictable economic environment.Published 13 months ago by Karen E. Hodge
Lives up to expectations in terms of ideas presented but the level of writing is not as sophisticated as I had hoped.Published 14 months ago by Nicole Vaux