Managing the Unmanageable: How to Motivate Even the Most Unruly Employee [Paperback]

Anne Loehr (Author), Jezra Kaye (Author)

Book Description

Publication Date: July 15, 2011

"Loehr and Kaye provide a dignified and very practical approach to managing the inevitable-challenging and difficult team members. Grounded in years of hands-on experience, Managing the Unmanageable is full of valuable tips and techniques, and shows you how to implement them with authentic care and respect. A pragmatic contribution to every manager's bookshelf."


--Richard Strozzi-Heckler, PhD, author, The Leadership Dojo, and founder, Strozzi Institute

"This discerning work offers new insights that will enable managers in our complicated, tri-generational workplace to lead with calm determination."
--Colonel Jon A. Roop, U.S. Air Force (Retired)

Who changed the rules of business?

It's a different game now. In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century.

Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale and poor collaboration, not to mention the cost of missed deadlines and incomplete projects.

Managing the Unmanageable will give you practical tips and proven techniques to show you how to:

Understand what's driving your unmanageable employee.

Evaluate the costs and benefits of turning him around.

Enroll her in that effort, and help her become a valued member of your team.

Guide all your employees to greater innovation, cooperation, and effectiveness.

Communicate effectively with each of the three generations in today's workplace

Editorial Reviews

About the Author

Named the "Generational Guru" by The Washington Post, Anne Loehr's insights into effectively building 
globally diverse teams gives her clients a leading edge. Working with clients such as US Air Force, Morgan Stanley Smith Barney, American Red Cross, Johns Hopkins University and John Hancock, she consistently helps leaders improve their communications and deepen their working relationships. The impact? Strong staff relations, improved employee retention and increased sales. Loehr is award winning co-author of A Manager's Guide to Coaching. Loehr's work has been featured in Newsweek International, The Washington Post, National Geographic Traveler, Elle and CNN Money. A member of the National Speakers Association, Loehr speaks regularly at national conferences and on the radio. She lives in the Washington, DC area with her husband and daughter.

Jezra Kaye, President of Speak Up for Success, shows international business leaders, entrepreneurs and professionals how to write speeches, prepare for presentations, and deliver outstanding keynotes to standing ovations. A former marketing communications consultant to Fortune 500 companies, and an acclaimed keynote speaker in her own right, Kaye now shares the power of clear messages and confident, authentic communications with women and men who have important things to say. Kaye, who is also a certified Myers-Briggs Type Indicator (MBTI) consultant, studied sociology at the University of California, Berkeley. She lives in Brooklyn, New York with her husband, jazz musician Jerome Harris, and has one daughter who recently graduated from Yale.

Product Details

• Paperback: 256 pages
• Publisher: Career Press; Original edition (July 15, 2011)
• Language: English
• ISBN-10: 1601631618
• ISBN-13: 978-1601631619
• Product Dimensions: 5.2 x 0.6 x 8.3 inches
• Shipping Weight: 10.4 ounces (View shipping rates and policies)
• Average Customer Review: 4.7 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #895,877 in Books (See Top 100 in Books)

Most Helpful Customer Reviews

3 of 3 people found the following review helpful

4.0 out of 5 stars Managing the Unmanageable December 22, 2011

By Rolf Dobelli HALL OF FAMETOP 1000 REVIEWER

Format:Paperback

This easy-to-read toolbox belongs on every manager's shelf. Management consultants Anne Loehr and Jezra Kaye provide creative, effective ways to transform unmanageable employees into helpful team members. The first half of the book contains the authors' expert, insightful advice. The second half contains case studies - including some that feel sort of contrived - that Loehr and Kaye provide to illustrate their suggestions. getAbstract recommends their realistic advice, clear layout and step-by-step approach to those who must manage challenging employees.

1 of 1 people found the following review helpful

5.0 out of 5 stars Great book for managers! March 31, 2012

By Anke

Format:Paperback|Amazon Verified Purchase

Got unruley employees? Got some of those underpaid overworked ones? How about those 'why are we doing it this way' ones? ...and the 'I am being micro managed' ones? This book has GREAT ideas and scenarios for dealing with others...and communicating with others. If gives great ways to deal with employees without having a minor in Psychology.

5.0 out of 5 stars good reading and usable topics December 23, 2012

By C. Ingram

Format:Paperback|Amazon Verified Purchase

This book covers a range of topics and techniques on how to better work with employees (or managers, for that matter).

Basically, if a person is unwilling to be worked with, get rid of them! For those not on that extreme, this book can help the manager understand ways to better connect.