Manual of Travel Agency Practice, Third Edition [Paperback]

Gwenda Syratt (Author), Jane Archer (Author)

Book Description

ISBN-10: 0750656891 | ISBN-13: 978-0750656894 | Publication Date: October 10, 2003 | Edition: 3

Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:

* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly

The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.

Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.

* Fully revised edition, absorbing the repurcussions of new technology within the industry.
* Practical know-how for anyone seeking a career that involves travel agency work.
* Clear and comprehensive - designed with the needs of the student in mind.

Editorial Reviews

Review

"With its comprehensive guide to selling everything from coaching and cruising to car rental and air tickets, this book tells you how to stay ahead of the pack."

Martin Lane, Editor, Travel Weekly

From the Publisher

This second edition of the Manual for Travel Agency Practice is thoroughly updated taking into account such things as recent currency changes and other alterations in the travel trade. It demonstrates correct methods for processing travel reservations,identifying business client needs and suitable documentation. The manual also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains excercises pertinent to the topics covered, which have been revised for the new edition. Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable. Gwenda Syratt has extensive experience in the travel industry, having worked for several of the major travel agencies over a period of twenty years, and is a Fellow of the Institute of Travel & Tourism. At present she is a freelancelecturer in travel and tourism and runs her own distance learning courses for `International Training for Tourism'. --This text refers to an out of print or unavailable edition of this title.

See all Editorial Reviews

Product Details

• Paperback: 248 pages
• Publisher: Butterworth-Heinemann; 3 edition (October 10, 2003)
• Language: English
• ISBN-10: 0750656891
• ISBN-13: 978-0750656894
• Product Dimensions: 9.5 x 7.2 x 0.6 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Average Customer Review: 1.7 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #1,126,054 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

26 of 27 people found the following review helpful:

3.0 out of 5 stars For anyone who wants to be a travel agent in the UK, August 10, 1998

By A Customer

This review is from: Manual of Travel Agency Practice, Second Edition (Paperback)

Book seems okay; however it is written for someone who wants to be employed for a travel agency; not for the agency. I was looking for a book to help describe the practice within an agency (back office management, business practices, etc.).

1 of 1 people found the following review helpful:

1.0 out of 5 stars Not worth the money, November 28, 2009

By 

Rod (BEAR, Germany) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Manual of Travel Agency Practice, Third Edition (Paperback)

This book didn't give any real insight into the travel agency practice. The book doesn't give enough depth.

1.0 out of 5 stars Gets weak quick., March 18, 2011

By 

gordonoftoronto - See all my reviews

This review is from: Manual of Travel Agency Practice, Third Edition (Kindle Edition)

this book started out strong then the author seemed to lose interest. i found myself flipping pages quickly looking for value after third chapter.