Mapping Work Processes [Spiral-bound]

Dianne Galloway (Author)

Product Details

• Spiral-bound: 89 pages
• Publisher: Amer Society for Quality (July 1994)
• Language: English
• ISBN-10: 0873892666
• ISBN-13: 978-0873892667
• Product Dimensions: 11 x 8.7 x 0.5 inches
• Shipping Weight: 11 ounces (View shipping rates and policies)
• Average Customer Review: 3.9 out of 5 stars  See all reviews (13 customer reviews)
• Amazon Best Sellers Rank: #893,647 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

63 of 66 people found the following review helpful:

5.0 out of 5 stars Process Map Like a Pro!, February 1, 1999

By A Customer

This review is from: Mapping Work Processes (Spiral-bound)

I have used this text in university and real-world business settings with great success. Unlike many other texts on the subject, this one gets to the heart of the matter, quickly and neatly. There's little theory here; this is a how-to book of first order.

Galloway's approach to decision diamonds is the best I have seen. Also, her use of process checks is simple but consistent with other preventive prescriptions, such as FMEA and QFD.

The last chapters are dedicated to several techniques to improve processes. They beg for a few more examples, but even with this little drawback, all of the major process engineering tools are listed.

I am ordering 12 more texts for my Ops Team. We will use this text as a backbone of our continuous improvement activites over the next year.

57 of 60 people found the following review helpful:

5.0 out of 5 stars Short and to the point - excellent for beginners, June 6, 2001

By 

Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews

This review is from: Mapping Work Processes (Spiral-bound)

This 89 page book has two things going for it:

(1) Logical approach to mapping work processes

(2) Clear, concise writing

Ms. Galloway's logical approach to mapping work processes is evident from the table of contents, which contains:

Introduction to Mapping

Select the Process

Define the Process

Chart the Primary Process

Chart Inspection Points

Develop Inspection Standards

Draw Lines and Arrows

Chart Inputs and Suppliers

Chart Subprocesses

Plan Future Activities

She keeps this approach simple and assumes that the reader knows nothing about mapping work processes. I like the lack of fluff and concise (if not terse) writing that is augmented by over 50 figures and illustrations.

If you want to learn how to map work processes this is the book with which to embark on your learning experience. I give it five stars for its clarity and completeness.

50 of 57 people found the following review helpful:

2.0 out of 5 stars Buy only if you know NOTHING about process mapping, November 15, 2000

By 

Goldie - See all my reviews

Amazon Verified Purchase

This review is from: Mapping Work Processes (Spiral-bound)

The author explains basics in painful detail. The example used are purposely non-business (setting the table, getting gas for your car) so as to illustrate the "concept" of process mapping. So, if you know absolutely nothing about process mapping, I suppose this is a good place to start. However, this is SO basic, it would also help your appreciation of this book if you were a complete dolt. If, on the other hand, you are looking for practical applications to your work processes (rather than seeting your table or getting gas for your car), you're in the wrong book! Similarly, if you'd like to get past the basics, then you have to go past this book.