Most helpful critical review
15 of 16 people found the following review helpful
on May 1, 2013
I wish I could have chosen ZERO stars.
I have what appeared to be the exact same lock that I purchased about 10-12 years ago that has always worked perfectly despite living a hard life. So when I was in need of a new lock I was quick to buy the same type, not realizing that the newer Master Locks of this type are made in China and are of apparently vastly inferior quality.
All went well at first as I easily set my desired combination and locked the gate to my backyard. The lock worked nicely for about a month, locking and unlocking it 4-5 times per week.
Today when I returned home from an already extremely frustrating day at work and needed to get my trash cans out of the backyard for collection tomorrow, imagine my surprise when the lock refused to open. I tried again, and again, and again. The combination is the same 4 digit code currently in use on my other lock, and I had successfully opened the lock just the day before. Growing increasingly frustrated, I soaked the lock in WD40 (even though it didn't feel stuck or corroded) and waited an hour. Still no luck.
Now I suppose I will have to figure out a way to cut this piece of crap off my gate, hopefully before NEXT week's trash collection day, since I will apparently miss tomorrow's. After reading the other negative reviews of this Chinese-made disaster I feel a little better, since I was starting to feel like something was wrong with me! It seems to be a matter of when, not if, this wretched piece of metal will fail.
Will never buy another Master Lock product. I will be researching other brands that are made in the USA.