Most helpful critical review
77 of 79 people found the following review helpful
DO NOT BUY THIS PRODUCT AND WHY
on July 23, 2010
At the advice of the NY times review I purchased two of these locks. One didn't work, so I returned it, and got another that didn't work, and for exactly the same reason: the PROBLEM is that the "release" button -- the larger button on the right hand side of the image -- is a tiny, fragile plastic lever arm that holds the retraction spool in place with a hook measuring at most 3 mm. On one of the two locks, it arrived already broken, and on the second, snapped immediately. The result is that the cable does not retract, just flops around. You have to hand-thread it back in, with the spool wheel jamming on the broken fragments from the lever arm which are bouncing around inside the lock. This is an example of extremely poor design, with the key moving element, the one subject to the most stress and use, made of cheap, flimsy material. Master products are usually excellent, but this is a deeply disappointing bomb.