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Mastering Communication at Work: How to Lead, Manage, and Influence Hardcover – August 7, 2009


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Mastering Communication at Work: How to Lead, Manage, and Influence + It's the Way You Say It: Becoming Articulate, Well-spoken, and Clear + People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
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Product Details

  • Hardcover: 240 pages
  • Publisher: McGraw-Hill; 1 edition (August 7, 2009)
  • Language: English
  • ISBN-10: 007162502X
  • ISBN-13: 978-0071625029
  • Product Dimensions: 8.6 x 5.9 x 0.9 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (22 customer reviews)
  • Amazon Best Sellers Rank: #26,548 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

Learn the secrets of today’s greatest communicators!

Communication is a make-or-break skill for leaders and managers in every industry and workplace. Mastering Communication at Work delivers the skills you need to build your confidence, motivate your people, and, ultimately, enact measurable change throughout your organization.

Even people who seem to have a natural gift for leadership must practice the nuances of how they communicate every day. With the help of this book, anyone can learn the craft of powerful communication, and top performers can continuously hone their technique.

Providing expert insight into the subtleties of communication that affect the behavior of others, Mastering Communication at Work is designed to help you practice and test your new skills so you can quantify your progress. In no time, you will learn how to:

  • Empower teams
  • Reduce stress
  • Garner trust
  • Deliver memorable presentations
  • Satisfy clients

Whatever your level of leadership or management, Becker and Wortmann teach essential communication skills—from creating a connection the moment you meet someone to effectively dealing with crisis situations requiring immediate action.

If you want your voice heard in every meeting, if you want others to share your vision, if you want your team to deliver results—you must become a master communicator. This book will put you on that path.

About the Author

Ethan F. Becker is president and second generation speech coach with The Speech Improvement Company, Inc.
Jon Wortmann is a Harvard trained speaker, advisor, and author. He is principal at Muse Arts, LLC, a think tank and consultancy for leaders.


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Customer Reviews

4.7 out of 5 stars
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I found the book very easy to follow and understand.
Andrea Andrea
This book helped me improve my communication skills and develop positive relationships with the people I work with.
Chris Manfredi
Well worth the time to read and learn for this book.
M. Jason Hanold

Most Helpful Customer Reviews

13 of 13 people found the following review helpful By M. Jason Hanold on July 27, 2009
Format: Hardcover
As a communications professional, I admit to being skeptical with each new Communications mastery book. A few pages in, I realized that I had stopped evaluating and started learning. What a delight it was to read this! Wortmann and Becker nailed the most important aspects of highly effective communications. Too often, aspiration titans of commerce focus more on the strategic and financial cirriculum within an MBA, without paying close attention to the "difference makers" contained within. Well worth the time to read and learn for this book.
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6 of 6 people found the following review helpful By Chris Manfredi on August 30, 2009
Format: Hardcover
This is a great book for educators! Being an educational leader, I need to be able to lead, manage, and influence the people I work with. This book helped me improve my communication skills and develop positive relationships with the people I work with. This book is basically for anyone. There are tips and strategies that will assist people in all occupations as well as in every day life.

I look forward to sharing this book with my school district and possibly using it for some professional development. Thank you.
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4 of 4 people found the following review helpful By Amazon User on March 1, 2012
Format: Hardcover
I have read many books on this subject. I can recommend this book.

There are no silver bullet methods, theories, or best practices, just root cause analysis and the hard work to adapt and apply the solution flexibly to the moment. These authors cut through the krappe and lay it out very well.

Apply the contents of this book often enough (daily), successfully, and you will not have to keep reading books like this. You need to bring a modicum of intelligence and maturity to this effort, however. If you cannot do and apply that, then this may not be the book for you.

Additionally, each chapter could easily be a human resource pamphlet handout or take away at coaching events, annual reviews or when advising the next new family member graduate in your household--how to engage folks out there in the real world.

I guess I could get into some academic didactic prose regarding why I think this book is a valuable read--however, I don't think the author's would appreciate that. It would be to "deductive" and then they may be concerned they failed to communicate the "framing" of their considered intent.

For me, when I hand someone this book, it will be like handing him or her my "notes to self" that I may need to refer back to from time to time--however far more organized and clearly written in this edition.

As the authors here would advise, comment (validate) why it's good, not why other is bad (making this good)--however, in regard to the other comment reviews that I read here, e.g. the book itself being "deductive", well, again, this book will not be for everyone.
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3 of 3 people found the following review helpful By Andrea Andrea on February 2, 2010
Format: Hardcover
Initially, I picked this book up for my husband as a gift for his birthday. He raved about how he was able to apply the techniques from this book into real life situations immediately. Being a part of a large team that was spread out over seas, it was important that communication between groups be clear and effective.

I was skeptical at first, but I have to admit this book has helped me round out my professional communication skills. I found the book very easy to follow and understand. I was able to apply what I had learned in the book immediately and it's already paid off for me
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4 of 5 people found the following review helpful By J. Therrien on October 16, 2009
Format: Hardcover
This book is an excellent compilation of stories, activities and practices that the reader can begin to apply immediately. Unlike most books that serve as a reference and stop after providing basic theories, this book dives right in to the "how" and empowers you to begin bridging your communication gaps.

After reading chapters of "Mastering Communication at Work" I began practicing based on the suggested activities, and noticed that I was learning a lot more than I had expected. The true measurement of success started when others at work were taking notice and sharing their excitement in regards to our improved communications.

Since sharing these exercises with my teams, we know refer to the book for reference on a frequent basis. Well worth the time to read, but don't stop there...take action!
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3 of 4 people found the following review helpful By James McCabe on August 28, 2009
Format: Hardcover
This is a great read with some indispensable advice. It's one of those books that you want to share with almost everyone, for a million reasons, but I've done so much highlighting and note taking that I can't bear to part with it.

Becker himself is exceptional--in person and on the page. A great coach and writer, I am delighted to have more of his advice in print. Many thanks go to him and his team at The Speech Improvement Company for their help with my career.

BTW- Read chapter 13 as soon as your copy arrives. It truly is the most important section.
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1 of 1 people found the following review helpful By oleg on November 28, 2013
Format: Hardcover Verified Purchase
Excellent book on mastering and framing your communication at work. Would recommend this book to anyone who is entering the workforce after college.
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1 of 1 people found the following review helpful By Christopher Pride on October 27, 2013
Format: Hardcover Verified Purchase
I bought several communication books to improve my written/oral skills. This is the one I chose to lend to my coworker who was looking to improve his skills. It's very comprehensive and great for anyone.
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