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Mastering the Complex Sale: How to Compete and Win When the Stakes are High! Hardcover – March 8, 2010
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From the Inside Flap
Continuing to evolve the breakthrough thinking of his bestselling classic Mastering the Complex Sale in this new edition, Jeff Thull once again pushes the envelope to give professionals—from individuals struggling with their first call, to senior executives trying to figure out why their value strategy is falling short—a comprehensive guide to navigate and win high-stakes sales. You will find yourself rethinking your beliefs about selling, applying this straightforward strategy, and achieving the success you are looking for.
Jeff will lead you through Diagnostic Business Development, a complete and effective system derived from years of experience with top sales professionals and executive teams worldwide. It is a proven diagnostic, value-based approach that positions you with respect and exceptional credibility as a valued business advisor and contributor to your customers' success. In fact, it's not about selling—it's about guiding quality business decisions that will connect and quantify your unique value and remove your customers' internal barriers that prevent them from moving forward.
This book will show you how to:
Gain access and connect to the highest levels of powerand influence
Separate real business from resource drains
Navigate complex decision networks
Connect your value to your customers' performance metrics
Quantify value with an amount your customers believe
Co-create compelling solutions customers will invest in
Rich with detailed examples and real-world case studies and thorough in its challenge to conventional sales wisdom, this edition of Mastering the Complex Sale gives you the precise guide you've been looking for to win and win big in complex sales.
From the Back Cover
Geoffrey A. Moore, author of Crossing the Chasm and Living on the Fault Line
"Theres a powerful message in this book for senior executives: If your margins are eroding and your organization is trapped in the conventional sales paradigm, Mastering the Complex Sale has the road map and Jeff Thull is an excellent guide. He has captured the essence of selling in todays turbulent times. A must-read for your entire organization."
Mario Concha, President, Georgia-Pacific Resins, Inc.
"The Prime Process cuts across all trading entities, multiple cultures, geographic borders, and functional disciplines. Mastering the Complex Sale is a clear approach to successfully bringing together the multiple perspectives of sophisticated sales processes. It is required reading for any complex business, whether local or global."
Gerhard D. Meese, Executive Vice President, Dover Technologies International, Inc.
"Mastering the Complex Sale is a masterpiece! Its street smart and research backed and full of real-life practical advice on how to move all the chess pieces in the complex sales game. Youll walk away with not only the what and the how of the complex sale, but also discover how to build the mental stamina it takes to compete at the top."
Donato Tramuto, President and CEO, Protocare Sciences
"Mastering the Complex Sale lays out the most significant business and sales strategy to come along in years. It is clearly leading-edge thinking. As a technology innovator, we see it as a must. Read it and win!"
Tim Klein, CEO, ATTO Technology, Inc.
"Jeff Thulls leading-edge thinking has contributed to a change in our fundamental approach to sales and marketing and has had a significant impact on our bottom line. Mastering the Complex Sale and the Prime Process is a prescription for global success!"
Dr. Richard M. Brooks, Vice PresidentWorldwide Marketing,
"Thulls clear and distinctive advice provides the reader with a real-world road map for maximizing results in high-stakes sales. Diagnostic Business Development takes todays consultative salespersons game to the next level. This book is mandatory for those looking to gain a true competitive advantage and distinguish themselves from the competition."
Donny Holender, Vice PresidentSales, Universal Computer Systems, Inc. --This text refers to the Paperback edition.
More About the Author
Jeff is a compelling, entertaining and thought-provoking keynote speaker with a track record of over 3,500 speeches and seminars delivered to corporations and professional associations worldwide. His work is published in hundreds of business and trade publications
Jeff is also the author of the best-selling books Mastering the Complex Sale: How to Compete and Win When the Stakes are High, second edition, The Prime Solution: Close the Value Gap, Increase Margins, and Win the Complex Sale, and Exceptional Selling: How the Best Connect and Win in High Stakes Sales.
Top Customer Reviews
The second edition reflects the positive and significant influence of two books Thull published after the first edition, The Prime Solution and Exceptional Selling. He refines several of their core concepts in the second edition that also reflects substantial feedback that enlightens and strengthens the DBD process. In these and other ways, the second edition is more, much more than a sequel. As I read Thull's Introduction, I was reminded of Ken Robinson's explanation of the reasons for the second edition of Out of Our Minds: "...the first reason is that so much has happened since since , both in [begin italics] the [end italics] world and in [begin italics] my [end italics] world...The second reason for this new edition is that I now have more to say about many of the core ideas in the book and what we should do to put them into practice...Read more ›
But sales is the kind of career that always surprises you. I've started to see more "No Decision" deals: you qualify the customer correctly, you create the perfect proposal with undeniable ROI. They go away excited. Then no decision the next day, the next week, the next month, the next year. They don't go with your competition, they just don't do anything. What the heck is going on?
Or the customers who demand (and usually get) free consulting. Most vendors were desparate during the recession, and happily gave away free consulting to stay in the game. Now things are busy. How do you deal with the demand?
Or RFP's. Yea, we all know that if we didn't help write them, then we're probably too late to win them. Many of us refused to participate in a lot of them. But most deals are coming in with RFP's now. Customers are researching technology on the internet, and writing detailed RFP's themselves. Some are good, some are crap, many have real dollars behind them that I'm not willing to give up on.
Or commidization. Technology that we were selling as a premium, highly-differentiated solution a couple of years ago is available from three other suppliers who compete on nothing but price.
If any of this sounds familiar, you need this book. Mr. Thull has fugured out what's happening, and presents a step-by-step solution. You'll be shocked when he describes exactly what sales techniques you were using, which you thought was so smart, and shows how flawed it really is.
This book is tremendous. It is coherent, well-presented, with great illustrations, and a superb "reality check" section that the DNI or any other Cabinet leader or non-governmental or corporate or state executive would do well to adopt.
The bottom line: any "sale," whether from an external or internal source, is ultimately about making change; about changing what has been done and how it has been done since time immemorial.
Second bottom line: virtually every customer lacks the high-quality internal decision-process for diagnostics, surveying of what the options are, or evaluating tradeoffs, and once chosen, the customer needs help in implementing any complex solution because this will require internal change that the entire customer's enterprise will resist.Read more ›
Most Recent Customer Reviews
There's some decent take-aways. But Mr. Thull misses completely by ignoring social styles as the basic premise of human behavior in the business environment. Read morePublished 1 month ago by MMA
Very well-written good book. Have been impressed with the author and his insights. Very similar to many other professional sales development strategies.Published 6 months ago by Andrew D. Duncan
One of my absolute favorite and insightful sales books. Period. If you're looking for books and other resources like this, here's a comprehensive resource page for every aspiring... Read morePublished 6 months ago by David Jr
Really interesting book...and I have found myself recommending it to one person after another. Came across a veteran salesperson who had bought it for her whole team. I know why. Read morePublished 9 months ago by gdouglaso
Jeff has it right. If you are a student of selling it is a must read.Published 11 months ago by freidup