Thomas Lahs work is essential for understanding the service strategies of IT and other product-based companies." -- David Maister, Author, Managing the Professional Service Firm, Practice What You Preach.
About the Author
Thomas E. Lah has held many roles in both Professional Services and I/T over the past seventeen years. Previous roles include Director of Solutions Engineering, Business Development Director, Regional Sales Director, and Senior I/T Development Manager. Thomas currently consults with companies to establish or improve their professional services organization. Clients include Convergys Inc, Emerson, Hewlett Packard, Hitachi Data Systems, IKON Office Solutions, Lucent Technologies, and Genesys Labs. In the Spring of 2004, Thomas was invited to China by Zhejiang University to lecture on the topic of building professional services. Building Professional Services: The Sirens' Song has been adopted by several Chinese companies, including Lenovo, one of the largest technology companies in China. Thomas is also actively engaged with The Ohio State University to host an executive education program focused on frameworks and strategies to successfully build professional services at product-centric companies.