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Mastering Professional Services Hardcover – August 15, 2005


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Mastering Professional Services + Bridging the Services Chasm + Building Professional Services: The Sirens' Song (Harris Kern's Enterprise Computing Institute Series)
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Product Details

  • Hardcover: 260 pages
  • Publisher: Professional Services Press (August 15, 2005)
  • Language: English
  • ISBN-10: 0976718405
  • ISBN-13: 978-0976718406
  • Product Dimensions: 9.4 x 5.9 x 0.8 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #949,019 in Books (See Top 100 in Books)

Editorial Reviews

Review

Thomas Lah’s work is essential for understanding the service strategies of IT and other product-based companies." -- David Maister, Author, Managing the Professional Service Firm, Practice What You Preach.

About the Author

Thomas E. Lah has held many roles in both Professional Services and I/T over the past seventeen years. Previous roles include Director of Solutions Engineering, Business Development Director, Regional Sales Director, and Senior I/T Development Manager. Thomas currently consults with companies to establish or improve their professional services organization. Clients include Convergys Inc, Emerson, Hewlett Packard, Hitachi Data Systems, IKON Office Solutions, Lucent Technologies, and Genesys Labs. In the Spring of 2004, Thomas was invited to China by Zhejiang University to lecture on the topic of building professional services. Building Professional Services: The Sirens' Song has been adopted by several Chinese companies, including Lenovo, one of the largest technology companies in China. Thomas is also actively engaged with The Ohio State University to host an executive education program focused on frameworks and strategies to successfully build professional services at product-centric companies.

More About the Author

Thomas E. Lah is the lead author of the well-received books "Building Professional Services: The Sirens' Song (Prentice Hall, June 2002) and Mastering Professional Services (Professional Services Press, 2005). Thomas currently serves as the Executive Director of the Technology Professional Services Association (www.tpsaonline.com). He also teaches an MBA class at The Ohio State University focused on tactics to build and manage service organizations. He has consulted with multiple technology companies to establish or improve their professional services organization. His upcoming book is titled "Bridging the Services Chasm: Aligning services strategy to maximize product success." For more information on Thomas, visit www.thomaslah.com.

Customer Reviews

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Most Helpful Customer Reviews

2 of 2 people found the following review helpful By Gopal Ramasamy on November 10, 2007
Format: Hardcover
I recently got an opportunity to meet Tom and received his book as part of a group meeting. Very impressive guy.. As an individual who have been associated with the PS industry for the past 17 years, I can clearly relate to this book. It was reassuring and highlights certain key pitfalls you might fall into. A very good read for anyone who is getting into the industry, or even for someone who runs a PS organization, but is battling with issues. A lot of pointers are provided in the book to assist in creating organizational excellence. Even for a seasoned PS industry veteran, chapter 8 (Metrics that Matter) will raise an "Aha" moment, for sure.
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2 of 2 people found the following review helpful By James Togher on April 7, 2007
Format: Hardcover
All I can say is that this book covers absolutely all the bases. If you've been in PS for 17 yrs like me, there is nothing earth shattering about the book, but what astounds is how completely the book explains the planning and organization. It was a terrific refresher. If you're new to the PS management ranks, the book is a MUST and will really help you be more successful, and avoid some common landmines. The book did gloss over the partner questions, and the natural conflicts inherit in the partner channel. But that's what channel managers are for. :)
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2 of 2 people found the following review helpful By William Mccarter on January 15, 2007
Format: Hardcover
I felt that Thomas Lah really nailed this subject. As someone responsible for a Professional Services organization, Thomas provides some clear concepts and practical information for helping to build a PS strategy. The use of frameworks to help mentally model a solution was great for someone that grew up in a structured programming mindset. I think every manager of Professional Services should read this book.
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By T. Nguyen on October 14, 2011
Format: Hardcover Verified Purchase
This book is reader-friendly. The words & explanations used are understandable and the author wasn't trying to boogle your mind with complexity & complicated zigzag. Pretty straight forward.

The author is my teacher this quarter! He sure have a lot of experience and really does believe in and know what he's talking about.
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