- Platform: Windows Vista / 7 / XP
- Media: CD-ROM
- Item Quantity: 1
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Most Helpful Customer Reviews
11 of 11 people found the following review helpful:
4.0 out of 5 stars
good product generally,
By
This review is from: McAfee Total Protection 1User 2010 [Old Version] (CD-ROM)
I've used McAfee for years, and I prefer it over several other products I've used. But you need to understand that, while McAfee is very end-user friendly, MCAFEE DOES NOT STOP EVERYTHING. In fact, as one reviewer said, there ARE indeed better products out there. But I find them difficult to use. I just set up my firewall and system so that nothing gets downloaded without my express okay, and then I save everything and virus scan before opening. Additionally, it's my observation that McAfee is not that great at detecting and removing spyware and adware. Thus, I use two other freeware programs and I scan with all three. Spybot and Adaware both frequently catch things that the other two programs I use do not.
I haven't had to use McAfee customer service except to deal with an auto renewal issue with McAfee last summer, and let me tell you, the fellow who had bad things to say about customer service wasn't kidding about how difficult it is to find assistance and actually get it. Customer service calls are enough to send you postal! UPDATE 1/12/2010: I just had to call McAfee customer service and this occasion it was easy, pleasant, and my problem was immediately resolved. So perhaps the various negative comments have been heard.
8 of 8 people found the following review helpful:
1.0 out of 5 stars
"Total Protection" is Totally Helpless,
Amazon Verified Purchase(What's this?)
This review is from: McAfee Total Protection 1User 2010 [Old Version] (CD-ROM)
Only wasted 30 bucks, because it is helpless against the Antivirus Soft rogue anti-spyware (ransomware that claims to be 'antivirus' but is, in fact, a virus itself) that almost totally disabled my computer 1. Had to buy SpyHunter (40 bucks), which helped. On computer 2, it let the malicious worm Worm.Win32 thru, which infected all the files. Had to use Windows OneCare Safety Scanner to successfully remove it(spent a day plus the frustration, but free of charge). Now I never know when Antivirus Soft or Worm.Win32 or some such hits my computers again because, as I say, the McAfee "Total Protection" is TOTALLY HELPLESS.
I also called McAfee Customer Service. They immediately demanded that I pay $99.00, and "then they would fix the problem." I asked what they were going to do. They said they'd use the latest McAfee update to clean my system from the spyware. I suggested McAfee updates itself automatically on a regular basis, so I must have the latest update already, and it doesn't work, to which they hung up. So much for the McAfee Customer Service.
4 of 4 people found the following review helpful:
1.0 out of 5 stars
Complete Waste!!! WTF!!!,
By
Amazon Verified Purchase(What's this?)
This review is from: McAfee Total Protection 1User 2010 [Old Version] (CD-ROM)
I bought this product because my computer was getting to a point where it was extremely sluggish on startups and running the high powered programs I need. There had been a Norton Internet Security program that was pre-installed on the PC (Compaq) when I bought it. I uninstalled that and replaced it with McAfee Total Security 2010 immediately afterwards. Within a day or so, I was unable to do ANYTHING on my computer! Not even CTRL+ALT+DELETE. I took it to the PC repair folks and they wiped my computer clean($70), starting at square 1. I loaded, Windows Media Player, and Fruity Loops (an audio production program), and McAfee. Within ANOTHER day or so, I apparently ended up with the SAME virus! I've had this computer for 4 years and it has Never failed me to a point like this. I had to cough up ANOTHER ($70). Afterwards, I load Windows Media Player, Fruity Loops again and then some free software the IT guy from work suggested to download. (AVG, and A-Squared). My computer has been fine since. Im not an expert on computers or anything, but I'd say it was McAfee that cost me more money in the long run. Not sure if different Anti-Virus software works better with other computers or not, but it DEFINETELY crashed my whole system completely!
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