The McDonaldization of Society (Paperback)

~ (Author) "Ray Kroe (1902-1984), the genius behind the franchising of McDonald's restaurants, was a man with big ideas and grand ambitions..." (more)
Key Phrases: glocal forms, nonhuman technologies, nonhuman technology, United States, Disney World, Burger King (more...)

Editorial Reviews

Review

"Ritzer’s texts is in a class by itself. I can’t think of another as insightful and enjoyable." 

-- Review --This text refers to an out of print or unavailable edition of this title.

Review

"The book provides a theoretical and analytical framework that both reflects reality and helps college students understand the reality of the world in which they grew up, live in, and are likely to continue to experience not only in the United States but throughout the world."

(Celestino Fernandez )

“I love this book; it is a contemporary classic. . . . I would certainly use this book in an undergraduate theory course.”

 

(Philip Cohen )

“From my viewpoint, what I need is a book that spurs debate and stimulates critical thinking among my students, particularly on the societal consequences of rationalization. Ritzer’s book does exactly this. The strengths of the book are its connection to “real life” as well as the possibility of using it as a platform for discussing business practices seen from the viewpoint of citizens, rather than managers. . . . I would surely adopt its new edition and use it in a wide range of courses.”

 

(Angelo Fanelli )

“I use this book in an introductory level social problems and public policy course. The book is also used in my department in many sections of introduction to sociology. It works well in introductory level courses. . . . It is a good book and has been a great teaching tool. I find the book helps students to see rationalized environments where they could not see them before. Vision is a good thing. . . the book still has a long shelf life ahead.”

 

(Kurt F. Cylke )

“This is an important book. Its wide recognition is well deserved. Its central strength is the clarity and brevity with which it makes accessible an extraordinarily important and complex process shaping the postmodern world.”

 

(Peter Hoffman )

“I am impressed with the amount of examples the author has gathered from around the world for the book. Examples are current, interesting, and illustrative. They mesh well with the text and help enormously in explicating complex processes underlying McDonaldization.”

 

(Victor Shaw )

“I have enjoyed using this book. I recommend it to other education professionals and, on occasion, have given copies of this book to friends and relatives as gifts. The strengths are obvious.”

 

(Douglas Adams )

“The opening chapters are very strong. I very much like the way Weber’s ideas are brought to life. . . . This is such a good opportunity to bring more theory into awareness for students. . . . It is very engaging and brings the reader into the content in a wonderful way.”

(Linda Morrison )

"This well-written title is a theoretically based work in social criticism. . . . McDonald's and its clones have created a positive public image, but Ritzer gives the public discourse a little balance by focusing on the problems created, and the dangers posed, by the process. . . . Ritzer asks: "Does it all amount to . . . Nothing?" (cf. his Globalization of Nothing, 2004). The last chapter on dealing with McDonaldization is thought-provoking. . . . Highly recommended." (CHOICE )

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Product Details

• Paperback: 328 pages
• Publisher: Pine Forge Press; Revised edition (January 21, 2004)
• Language: English
• ISBN-10: 0761988122
• ISBN-13: 978-0761988120
• Product Dimensions: 8.8 x 6 x 0.7 inches
• Shipping Weight: 15.5 ounces
• Average Customer Review: 4.0 out of 5 stars  See all reviews (22 customer reviews)
• Amazon.com Sales Rank: #462,459 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

32 of 34 people found the following review helpful:

5.0 out of 5 stars A Must Read for the Rushed, the Hectic, the Unhappy, May 25, 2000

By	"rrr338" (Wisconsin) - See all my reviews

This review is from: The McDonaldization of Society (Paperback)

So often we hear those words, "I wish there were more time." More time for minding the kids, more time for doing our work with the quality that we somehow know can be attained, more time for creative pursuits. Why this pervasive "time deficit" malaise? Sociologist George Ritzer has some answers, and they are unsettling.

In "The McDonaldization of Society," Ritzer takes the fast-food industry and its principles of business as an organizational template for emerging postmodern society. He points out that the book in not a criticism of McDonald's, nor even the fast-food business, but an analysis of how fast-food organizational practices have permeated into myriad aspects of our social lives. His marshalling of evidience for this trend is compelling. Using many examples from such disparate social institutions as family life, higher education, the funeral business, health care, and entertainment, Ritzer illuminates the broader trends within the "taken for granted" daily routines of life. He does so with a keen sociological eye, but also with a very wry sense of irreverence that adds a sardonic touch of humor to the expose.

The fast-food model, according to Ritzer, has a manner of pushing us towards ever greater reliance on the fostering of quantity over quality, attainment of efficiency, creation of predictability, and reducing much of our life experience to a coldly calculated "value." As one reads further and takes in the diverse landscape of specific illustrations for these trends, one begins to see the "McDonalized" influence everywhere. Then too, one will also grasp why so many of us are bemoaning the demise of free time in our lives, and how we have become unwitting captives of the mindless inertia of "I want it fast, I want it now, I want what's next" mentalities.

Fortunately, Ritzer includes a chapter on what to do about living in a "McDonalized" world. He points out that we do have choices, and responsibilities, shoud we choose to accept them. One can learn to march to a less frantic pace of social organization, and recognize that many of the promised "rewards" of such an accelerated lifestyle are simply false and hollow.

After reading a book like this, one feels compelled to begin thinking through the relationship between personal life and institutional pressures for faster living. That alone is a solid reason to have a copy of this book. It will uncover some unpleasant realities, but at the same time challenge one to get beyond the defeatist attitude of "well, what you gonna' do?"

"McDonaldization of Society" is indeed a wake-up call, but also a consciousness altering work that underscores the important truth: just because the rest of society seems to be running faster and without real purpose, it doesn't mean that one must fall in line. My advice: Purchase this insightful book, take time to read and think about it... read it, in fact, at a favorite "Ma and Pa" type diner, where they won't encourage you to rush out the door and will ask you to wait awhile while the cook fusses over that blue-plate special. A choice, you see.

14 of 16 people found the following review helpful:

4.0 out of 5 stars McDonald's: Just another Bureaucracy , January 12, 2006

By	Edward P. Matos "edmatos52" (Laredo, Texas) - See all my reviews (REAL NAME)

In his book, "The McDonaldization of Society", George Ritzer writes of McDonald's as a catalyst that provoked rapid and significant changes throughout the fast-food industry and in multinational businesses, changes that directly and circuitously affected people and society in positive and negative ways. However, Ritzer contends that McDonaldization has contributed more negatively to society than positively. It is rare that such an erudite study can also be so readable by the public.

Many people can easily recall the long lasting societal effects of such creations as the fax, the World Wide Web and email, the effects of global warming, the passing of NAFTA and so on, but few have considered the influence of a fast-food franchise such as McDonald's. When people think of McDonald's, they envision the fast-food giant of the industry - serving up their famous "Big Mac", fries, and milkshake. Few people can imagine of the impact of McDonald's upon society, but in "The McDonaldization of Society", George Ritzer illustrates these changes in a clear concise examination of this phenomenon.

Ritzer writes of the many industries that have strived to emulate McDonald's success by utilizing their system of operation, companies like Pizza Hut, Dominos, Wendy's, Toys R Us, Eye Masters, USA Today and other newspapers (McPapers) and so on. There are a host of other industries that have fashioned themselves after the McDonald's mold, like McDoctors, Books-on-Tapes, McBanks, ATMs, and so forth. These and many other industries are viewed as direct by-products of McDonaldization. However, Ritzer makes it clear that Ray Kroc (McDonald's CEO) neither created the "McDonald's principles nor the idea of a franchise. Ray Kroc's genius was in the way he combined many of the ideas of bureaucracy, the McDonald brothers, and other franchises into the McDonald's franchise of today.

The central theme in Ritzer's book is the "enabling" and "constraining" affects of McDonaldization and how this phenomenon has changed parts of society both in the United States and abroad - from private and public industries to its citizenry. Ritzer contends that McDonald's success is a direct outcome of their implementation of a kind of bureaucratic system that involves the concepts of "efficiency, quantification, predictability, and control" (rules and regulations). This system, according to Ritzer, results in striking changes throughout society, dehumanization of employees and to a great extent even control over consumers. Ritzer considers these four components to be at the heart of McDonaldization and therefore covers the concepts in separate detailed chapters.

Ritzer views McDonald's as a metaphor for bureaucracy with all the benefits and drawbacks of bureaucracies. Bureaucracies function under the same principles of efficiency, quantification, predictability, and control and in Ritzer's view "[w]e must therefore look at McDonaldization as both "enabling" and "constraining." McDonaldized systems enable people to do things they were unable to do in the past (work faster, efficiently, have more free time, etc.). However, these same systems also keep individuals from doing things that they would otherwise do (be creative, have quality time....). George Ritzer writes that "[t]he success of the McDonald's model suggests that many people have come to prefer a world in which there are few surprises". McDonaldization is a "double-edged" sword working for and against people.

Ritzer is more concerned with the social impact of McDonaldization than he is in documenting the history of McDonald's as the goliath of the fast-food industry. Nevertheless, in presenting his case, against McDonaldization, Ritzer succeeds in debunking many of the misconceptions concerning Ray Kroc and McDonald's. He reminds his reader that Mac and Dick McDonald were the originators of McDonald's. It was the McDonald's brothers - not Ray Kroc ? that created the concept of assembly line procedures, cheap prices, short menus, and the idea of fast food.

The reader will learn that bureaucracies function under the concept of "rationality" and how this concept can be found in virtually all forms of bureaucracies. Ritzer also posits that systems based on rationality invariably result in irrationality (all bureaucracies suffer from the "irrationality of rationality") and he links this concept to McDonaldization. Ritzer conveys his concerns with the role played by bureaucratic systems that affect and/or limit interaction among, individual, how they create a robotic state in workers, how bureaucracies stump creativity, freedom of choice and expression and so on.

As support for his contentions on bureaucracies, Ritzer discusses Max Weber's writings on bureaucracies. McDonald's is amplification and an extension of Max Weber's theory of rationalization. Ritzer makes the connection between efficiency, calculability, predictability, and control to Max Weber's theory of bureaucracy in which bureaucracies function by Weber's concept of formal rationality. According to George Ritzer and Max Weber, economics may be at the forefront of all bureaucracies (rational systems) in one form or another; this is Ritzer's opinion concerning McDonaldization.

"The McDonaldization of Society" envelopes concepts in sociology, psychology, politics, and economics, such as, role playing, rituals, behavior modification, reward and punishment, dehumanization, hierarchies, deviancy, rational irrational systems, formal structures, cost v. profits, quantity v. quality and so forth. At the end of the book, George Ritzer outlines some strategies that people can use to fight, resists and/or limit McDonaldization in their lives ? some ideas are logical and others radical. Ritzer's writing on McDonaldization, its concepts and affects on society makes for surprising and enlightening reading.

5 of 5 people found the following review helpful:

5.0 out of 5 stars The grobalization of nothing, November 1, 2006

By	Luc REYNAERT (Beernem, Belgium) - See all my reviews (TOP 500 REVIEWER)    (REAL NAME)

McDonalds's is G. Ritzer's perfect paradigm for explaining the actual structure of our planet. He has built his portrait on Max Weber's rationalization concept. This concept expresses man's search for the optimum means to a given end by rules, regulations and larger social structures. Its driving force is economics (capitalism).
This concept affects virtually all aspects of our society all over the world: work, education, health care, leisure, transport, sports, politics, justice, religion and the family. It shows a planet centered on rational consumerism.
The ingredients of the system are efficiency, calculability, predictability and nonhuman technologies for controlling people. It was greatly helped by technological breakthroughs like automobiles, TV, the computer, internet and lasers (DVD) and by fundamental changes in Western societies (single parent families, working women, higher mobility, increasing disposable income, time savings, mediatization and advertising).

But Max Weber foresaw also the lurking irrationalities, the dehumanization and homogenization, which expressed themselves in environmental and health problems (air pollution), McJobs (disenchantment, false friendliness), traffic jams, bureaucratization.
McDonaldization produces the perfect way of life for people who, as Nietzsche said, use the wrong conjugation: they don't live, they are lived.

For G. Ritzer, McDonaldization is the `grobalization of nothing': a world dominated by the imperialistic ambitions of nations, corporations and organizations, whose main intent is growth of their power, influence and profits. `Nothing' is a social form that is generally centrally conceived, controlled and comparatively devoid of distinctive substantive content.'

The author would like to see a more deMcDonaldizated world (see the many recommendations at the end of the book), but McDonaldization is still on the march, certainly in developing countries.

This book is a crucial, superbly documented, text for all those who want to understand the world we live in.
A must read.