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2 Reviews
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11 of 16 people found the following review helpful:
5.0 out of 5 stars
FILLED WITH INFO, INSIGHTS, EXAMPLES AND ACTUAL PRACTICES.
Based on an examination of 19 Baldrige winners, reveals 20 basic lessons, each discussed in separate chapters. Makes you aware of how a world-class organization measures quality and achieves high performance, and familiarizes you with current techniques. Filled with insights, examples, and actual practices; recommended. Reviewed by Gerry Stern, founder, Stern &...
Published on April 13, 1999
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Published on May 12, 2007 by S. Lambeth
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11 of 16 people found the following review helpful:
5.0 out of 5 stars
FILLED WITH INFO, INSIGHTS, EXAMPLES AND ACTUAL PRACTICES.,
By A Customer
This review is from: Measures of Quality & High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations (Hardcover)
Based on an examination of 19 Baldrige winners, reveals 20 basic lessons, each discussed in separate chapters. Makes you aware of how a world-class organization measures quality and achieves high performance, and familiarizes you with current techniques. Filled with insights, examples, and actual practices; recommended. Reviewed by Gerry Stern, founder, Stern & Associates, author of Stern's Sourcefinder: The Master Directory to HR and Business Management Information & Resources, Stern's CyberSpace SourceFinder, and Stern's Compensation and Benefits SourceFinder.
3.0 out of 5 stars
Ugh!,
Amazon Verified Purchase(What's this?)
This review is from: Measures of Quality & High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations (Hardcover)
Not exactly what I needed, but I had to get it for work. UGH!
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Measures of Quality & High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations by Richard M. Hodgetts (Hardcover - January 14, 1998)
Used & New from: $0.76
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