A hands-on, user-friendly, somewhat irreverant guide to the management technique known as performance measurement for federal, state and local government public managers.
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Editorial Reviews
From the Back Cover
Federal, state and local public managers: It's Coming...Are You Ready? The era of performance measurement is beginning, and government will never be the same. "Measuring Up" is a down-to-earth, plain-language, not-entirely-reverent guide to this hot new management technique that answers the questions: What is it? What does all this jargon mean? Where do I start? How do I make it work for me?
Advance Praise (Sort Of) for "Measuring Up": "Very impressive. It touches on many of the nuances of performance measurement in an entertaining and interesting way. When I try to do that, I get glazed expressions and open-mouth drooling." --Richard Tracy, director, Audit Services Division, Portland, Oregon
"In our mind, one measure of a good book is the speed and ease with which it can make a difference in the readers' life. On that scale, we'd give this book a 10."
--Richard Greene and Katherine Barrett, journalists and national experts on performance measurement in the public sector
"I really loved it and found myself reading passages of it to my 15-year-old daughter who appreciated the humor and turn of phrase."
--Shelley Metzenbaum, former director of state and local relations for the U.S. Environmental Protection Agency "Nauseatingly flip."
--Jeffrey Tryens, executive director, Oregon Progress Board
About the Author
Jonathan Walters is a senior staff writer at Governing Magazine. He has covered federal, state and local public policy for the past 20 years, with an emphasis on management and administration. He lives in Ghent, New York, where he has learned a good deal more than he ever cared to about government by serving as co-chair of the Ghent Planning Board. For fun, he helps pull cats off roofs and put out barn fires as an active member of the Ghent Volunteer Fire Company No. 1.
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Most Helpful Customer Reviews
5 of 5 people found the following review helpful:
4.0 out of 5 stars
A good book to read before you begin,
This review is from: Measuring Up: Governing's Guide to Performance Measurement for Geniuses (And Other Public Managers) (Governing Management Series) (Paperback)
I have been working to implement an effective measurement system in government for some time now. My search is somewhere between the panacea of sure thing quick fixes and "it can't be done". This book uses a no nonsense approach which clearly understands the real world side of measurement in government. I am getting copies for the city council and management team as I am hoping the views shared here will draw each participant from their secure pessimism to a middle ground. Let the measurement experiment begin and count whatever progress is made a victory. I think this summarizes the objective of the author quite well. Well written and "real".
5.0 out of 5 stars
Good Review or Primer for a Beginner,
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This review is from: Measuring Up: Governing's Guide to Performance Measurement for Geniuses (And Other Public Managers) (Governing Management Series) (Paperback)
This was a good review - easy to read. I've recommend this book to several other people as I feel it is a great book for adult learners.
4.0 out of 5 stars
Easy to read summary,
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This review is from: Measuring Up: Governing's Guide to Performance Measurement for Geniuses (And Other Public Managers) (Governing Management Series) (Paperback)
This was a very easy to read summary of performance measurements. Its a good book to introduce you to the basic concepts.
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