It would seem that business investment in information technology (IT) is at root no different from business investment in anything else. After a careful consideration of the costs of the investment and its anticipated benefits, a decision is made as to whether the benefits of the investment outstrip the costs and by how much. If the benefits are competitive with other investment alternatives (say, a major marketing campaign), then the business will commit financial resources to the IT proposal. Otherwise it won't. This decision making process is at the heart of capital budgeting. Senior executives have been making IT investment decisions for well over three decades. So why is the measurement of IT investment payoff so difficult and controversial? Why do we need a book dealing with contemporary approaches to measuring IT investment payoff? Why have earlier approaches to measuring IT investment payoff proven unsatisfactory? In what respects have earlier approaches fallen short? Do we need to scrap earlier approaches entirely or can we find important improvements to these approaches such that they can be newly applied to effectively measure IT investment payoff in ways that are convincing to senior management? This book will help you to find improvements in existing methods for measuring IT investment payoff as well as to find new, innovative methods for addressing the value of emerging IT.
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Book Description
Editorial Reviews
About the Author
Mo Adam Mahmood is Professor of Information Systems and Ellis and Susan Mayfield Professor in Business Administration at the University of Texas at El Paso. His research interests include information technology in support of superior organizational strategic and economic performance, group decision support systems, software engineering, and the utilization of information technology for national and international competitiveness. Dr. Mahmood has published in many scholarly publications, including MIS Quarterly, Journal of Management Information Systems, Decision Sciences, European Journal of Information Systems, Expert Systems with Applications, INFOR Canadian Journal of Operation Research and Information Processing, Information and Management, Journal of Computer-Based Instruction, Information Resources Management Journal, Journal of Systems Management, Data Base, International Journal of Policy and Management, and others. He has also edited and published a book in the information technology investment and performance area. He is currently serving as the Editor of the Journal of End User Computing.
Edward J. Szewczak is a professor and Chair of the MCIS Department at Canisius College in Buffalo, New York. His information systems research has been published in Data Base, European Journal of Operational Research, Information & Management, Information Resources Management Journal, Journal of Management Systems, Journal of Microcomputer Systems Management, Journal of MIS, Omega, and Simulation & Games as well as in a number of readings texts and scholarly conference proceedings. He has also co-edited two books of readings entitled Management Impacts of Information Technology: Perspectives on Organizational Change and Growth (1991) and The Human Side of Information Technology Management (1996) published by Idea Group Publishing of Harrisburg, PA. He is currently an associate editor of the Information Resources Management Journal and vice president of publications for the Information Resources Management Association.
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11 of 11 people found the following review helpful:
5.0 out of 5 stars
Excellent publication for measuring retuns on IT investments,
This review is from: Measuring Information Technology Investment Payoff: Contemporary Approaches (Series in Information Technology Management) (Hardcover)
This is a valuable publication that provides a wealth of information in the area of measuring returns on Information Technology investments in organizations. The book addresses many critical issues of assessing IT investment payoffs in a very clear and systematic fashion.While many publications have addressed the issue of adaptation and integration of IT in modern organizations, not too many publications have addressed the issue of ways for measuring IT investment payoffs. In recent years, many organizations have resorted to outsourcing options and other alternatives due to the lack of full understanding of how to measure returns on their IT investment. While much have been said about advantages and potentials of IT in organizations, many IT managers have failed to develop a concrete method of measuring the payoffs on their various investment in information technology resources. This lack of accountability have created many doubts in the mind of upper management that returns on IT investment can not be measured accurately. In my opinion, this book provides a significant contribution to the body of knowledge that is seriously needed to understand the issue of measuring IT investment payoffs. It also provides many techniques for carrying out programs that can allow IT management to bring accountability to their organizations. Overall, this is an excellent book for those who are interested to learn and apply the concepts of measuring IT investment payoffs.
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Inside This Book
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First Sentence:
In writing about the art of empirical investigation, Julian Simon notes that: If there are well-established assumptions in a field, and if there is an apparatus that permits...deduction..., then there is said to be a body of theory. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
software reuse capability, reuse success factors, investment evaluation portfolio, electronic tutelage, payment process savings, knowledge worker level, participating originator, reuse capability model, corporate receiver, value process model, software reuse repository, corporate originator, remittance items, conversion effectiveness, decisional efficiencies, financial electronic data interchange, investment payoff, reuse level, adoption intention, immediate probabilities, traditional costing methods, process improvement results, process improvement models, status quo strategies, strategic management plan Key Phrases - Capitalized Phrases (CAPs): (learn more)
Idea Group Publishing, Dos Santos, George Crystal, World Wide Web, Morgan Stanley, Scott Morton, American Airlines, National Research Council, Department of Defense, Actual Initiative, Federal Express, Outcome-based Systems Investment, Reuse Capability Model, Coors Brewery, Executive Information Systems, The Catalyst Group, Cost Benefit Analysis, Director of Finance, Internet Governance Committee, John Wiley, National Weather Service, Strongly Agree, Air Force Air Weather Service, Federal Government, North American New!
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
In writing about the art of empirical investigation, Julian Simon notes that: If there are well-established assumptions in a field, and if there is an apparatus that permits...deduction..., then there is said to be a body of theory. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
software reuse capability, reuse success factors, investment evaluation portfolio, electronic tutelage, payment process savings, knowledge worker level, participating originator, reuse capability model, corporate receiver, value process model, software reuse repository, corporate originator, remittance items, conversion effectiveness, decisional efficiencies, financial electronic data interchange, investment payoff, reuse level, adoption intention, immediate probabilities, traditional costing methods, process improvement results, process improvement models, status quo strategies, strategic management plan Key Phrases - Capitalized Phrases (CAPs): (learn more)
Idea Group Publishing, Dos Santos, George Crystal, World Wide Web, Morgan Stanley, Scott Morton, American Airlines, National Research Council, Department of Defense, Actual Initiative, Federal Express, Outcome-based Systems Investment, Reuse Capability Model, Coors Brewery, Executive Information Systems, The Catalyst Group, Cost Benefit Analysis, Director of Finance, Internet Governance Committee, John Wiley, National Weather Service, Strongly Agree, Air Force Air Weather Service, Federal Government, North American New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
3
books
cite this book:
- Enhancing the Power of the Internet (Studies in Fuzziness and Soft Computing) by Masoud Nikravesh on page 257
- Creating Business Value with Information Technology: Challenges and Solutions by Namchul Shin on page 124
- Contemporary Trends in Systems Development by Maung K. Sein on page 268
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