Measuring and Managing Knowledge [Paperback]

Tom Housel (Author), Arthur A. Bell (Author)

Book Description

Publication Date: April 19, 2001 | ISBN-10: 0072297719 | ISBN-13: 978-0072297713 | Edition: 1

Measuring and Managing Knowledge provides a framework for managing and maximizing the return on intellectual capital. Like any emerging field, knowledge management has so far been hobbled by a lack of clarity on key questions: What do we mean by "knowledge"? How can it be measured and managed? How can return on knowledge (ROK) be maximized? To answer these questions, the authors avoid the obtuse language of sociology and economics in favor of plain talk. They weave the central insights of the growing body of knowledge management literature and their own research into a clear, compelling story of what knowledge management is at present and will become in the years ahead.

Editorial Reviews

About the Author

Arthur A. Bell, Jr., is a registered professional engineer with more than 15 years' experience designing HVAC systems. Mr. Bell has also been involved in the design of plumbing systems, fire protection systems, and construction field engineering-mechanical systems. He has taught ASHRAE HVAC classes, as well as contractor training courses. A member of ASHRAE, ASPE, NFPA, AEI, and NSPE, he is a resident of Monaca, Pennsylvania.

Product Details

• Paperback: 176 pages
• Publisher: McGraw-Hill/Irwin; 1 edition (April 19, 2001)
• Language: English
• ISBN-10: 0072297719
• ISBN-13: 978-0072297713
• Product Dimensions: 9 x 7.3 x 0.6 inches
• Shipping Weight: 11.2 ounces
• Amazon Best Sellers Rank: #1,880,770 in Books (See Top 100 in Books)