This important new edition shows how to plan and conduct each step of patient satisfaction studies within the context of today's regulatory environment. With practical advice and hands-on tools, this resource helps readers effectively manage the survey process, identify potential pitfalls in the satisfaction feedback system, conduct insightful qualitative research, and pinpoint opportunities for improvement.
--This text refers to an out of print or unavailable edition of this title.
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"A superb, practical resource which every manager involved in satisfaction measurement should have." (William R. Gombeski Jr., Director, Market Development, Cleveland Clinic)
--This text refers to an out of print or unavailable edition of this title.
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This important new edition shows how to plan and conduct each step of patient satisfaction studies within the context of today's regulatory environment. With practical advice and hands-on tools, this resource helps readers effectively manage the survey process, identify potential pitfalls in the satisfaction feedback system, conduct insightful qualitative research, and pinpoint opportunities for improvement.
--This text refers to an out of print or unavailable edition of this title.
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